MY PLACE REWARDS PROGRAM MY PLACE REWARDS CREDIT CARD COUPONS AND PROMOTIONS
HELP WITH MY ORDER ONLINE ORDERING POLICIES
TERMS AND CONDITIONS MOBILE TERMS AND CONDITIONS REFER-A-FRIEND TERMS AND CONDITIONS
SHIPPING TO THE U.S. ORDERING FROM CANADA TOOLS
CONTACT US BUY ONLINE PICK UP IN STORE

PLACE Bucks Coupons

What are PLACE Bucks?

PLACE Bucks are coupons that can be earned and redeemed at both The Children’s Place and Gymboree during the stated promotional periods. For every merchandise transaction of $20 or more at participating U.S. or Puerto Rico stores and online at childrensplace.com or gymboree.com, you will receive one (1) $10 PLACE Bucks to use toward your next purchase of $20 or more. Not valid in Canada stores or online at childrensplace.com or gymboree.com when shipping to Canada. Valid on The Children’s Place and Gymboree branded merchandise. Gift card purchases will NOT earn PLACE Bucks. To qualify for issuance of PLACE Bucks, transaction must total $20 or more, net of applicable discounts or promotions and before sales tax and shipping fees are applied. There is no limit to the number of PLACE Bucks coupons you can earn. Qualifying purchase must be made in one transaction. Transactions may not be combined to meet $20 threshold.

How do I earn PLACE Bucks online?

You will earn PLACE Bucks coupons on qualifying purchases made during the PLACE Bucks earning period when shipping to U.S. or Puerto Rico at childrensplace.com or gymboree.com.
For every $20 spent on merchandise (excluding gift cards) on a single order, before taxes, shipping fees and after any discounts, you will earn one (1) $10 PLACE Bucks coupon to use on your next in-store or online purchase of $20 or more during the redemption period.
During Double PLACE Bucks events, for every $20 spent on merchandise (excluding gift cards) on a single order, before taxes, shipping fees and after any discounts, you will earn (2) $10 PLACE Bucks coupons to use on your next in-store or online purchase of $20 or more during the redemption period.
There is no limit to how many PLACE Bucks coupons you may earn.
PLACE Bucks may not be earned on the purchase of gift cards online.
Please see chart below for PLACE Bucks coupon earning details.

SPEND	EARN
$20 - $39.99	1 coupon
$40 - $59.99	2 coupons
$60 - $79.99	3 coupons
$80 - $99.99	4 coupons
$100 - $119.99	5 coupons
$120 - $139.99	6 coupons

Can I earn/redeem PLACE Bucks coupon(s) on gift card purchases online?

We apologize, gift card purchases are currently not eligible for PLACE Bucks coupons.

When will I receive my PLACE Bucks coupons for my online purchase?

Your PLACE Bucks coupon(s) will be emailed to you 72 hours after your order has been shipped.

Terms and Conditions:

Earning:

For every merchandise transaction of $20 or more at participating U.S. or Puerto Rico stores and online at childrensplace.com or gymboree.com, you will receive $10 PLACE Bucks to use toward your next purchase of $20 or more. Not valid in Canada stores or online at childrensplace.com or gymboree.com when shipping to Canada. Valid on The Children’s Place and Gymboree branded merchandise. Gift card purchases will NOT earn PLACE Bucks. To qualify for issuance of PLACE Bucks, transaction must total $20 or more, net of applicable discounts or promotions and before sales tax and shipping fees are applied. There is no limit to the number of PLACE Bucks coupons you can earn. Qualifying purchase must be made in one transaction. Transactions may not be combined to meet $20 threshold. PLACE Bucks must be redeemed during the redemption period only, and transaction must total $20 or more, net of applicable discounts or promotions and before sales tax and shipping fees are applied. Your PLACE Bucks will be applied as a percentage discount on each item in your transaction, but will appear as a dollar amount applied. There is no limit to the number of PLACE Bucks coupons you may redeem, but in a single transaction you may only redeem up to six coupons. Valid for one-time use only. PLACE Bucks must be relinquished at time of purchase. PLACE Bucks has no cash value and cannot be redeemed for cash or merchandise credit. Not valid toward the purchase of gift cards, previously purchased merchandise, or credit card payments. Cannot be redeemed in a closing store, in conjunction with any in-store or online site-wide percentage-off event or on bulk purchases. Cannot be combined with any other offer except My Place Rewards Certificates. Returns and exchanges are subject to discount taken at time of redemption. If you elect to return any items from a transaction that qualified for PLACE Bucks, the transaction total will be re-evaluated and PLACE Bucks will be adjusted. PLACE Bucks coupons cannot be applied to previous purchases. You will receive the price paid (after the discount) on all returned or exchanged merchandise. Transactions involving PLACE Bucks are not eligible for price adjustments. PLACE Bucks may not be purchased, traded or sold, and will not be replaced if lost, stolen, expired, destroyed or corrupted. Photocopies not accepted. Internet distribution strictly prohibited. Employees of The Children’s Place do not qualify for issuance or redemption of PLACE Bucks. Use of PLACE Bucks coupon is acceptance of its terms. Offer may be cancelled or modified at any time. Void where prohibited. Any violation of the above will result in deactivation of the affected PLACE Bucks.

PLACE Bucks must be redeemed during the redemption period only and purchase must exceed $20 before tax and shipping fees, and after other discounts or promotions. There is no limit to how many coupons you may redeem, but in a single transaction you may only redeem up to six coupons. Your PLACE Bucks will be applied as a percentage discount on each item in your transaction, but will appear as a dollar amount applied. Not valid toward the purchase of gift cards, previously purchased merchandise, or credit card payments. Transactions involving PLACE Bucks are not eligible for price adjustments. PLACE Bucks may not be redeemed for Bucks or merchandise credit. No adjustments will be made to prior sales. You will receive the price paid (after the discount) on all returned or exchanged merchandise. The value of your PLACE Bucks will not be returned if you make a return or exchange. Any violation of the above will result in deactivation of the affected PLACE Bucks.

How do I redeem PLACE Bucks online?

You may redeem PLACE Bucks coupons in US or Puerto Rico stores and online at childrensplace.com or gymboree.com when shipping to US or Puerto Rico during specific redemption periods on qualifying purchases.
For every $20 spent on merchandise (excluding gift cards) on a single order, before taxes, shipping and any discounts, you may redeem one (1) $10 off $20 PLACE Bucks coupon.
You may only redeem up to six (6) PLACE Bucks coupons per online order.
Each coupon must be entered separately.
PLACE Bucks coupons may not be combined with any other coupon except a My Place Rewards certificates unless otherwise noted.
My Place Rewards certificates are applied first, before any PLACE Bucks coupons.
Valid for one time use only.
Your PLACE Bucks will be applied as a percentage discount on each item in your transaction, but will appear as a dollar amount applied.
Please see chart below for redemption spending limit details:

SPEND	REDEEM	SAVE
$20 - $39.99	1 coupon	$10
$40 - $59.99	2 coupons	$20
$60 - $79.99	3 coupons	$30
$80 - $99.99	4 coupons	$40
$100 - $119.99	5 coupons	$50
$120 - $139.99	6 coupons	$60

Where can I redeem PLACE Bucks coupon(s)?

You may redeem PLACE Bucks coupons in US or Puerto Rico stores and online at childrensplace.com or gymboree.com when shipping to US or Puerto Rico during specific redemption periods on qualifying purchases.

How do I redeem my PLACE Bucks coupon(s) online?

To redeem your PLACE Bucks coupon(s) online during specific redemption periods on qualifying purchases, the web code must be entered in the coupon box (see image below) at checkout. If you have more than one PLACE Bucks coupon, it must be entered individually by selecting apply code after entering each code. You may only redeem a maximum of six (6) PLACE Bucks coupons per order.

Enter coupon code here

Terms and Conditions:

Redemption:

PLACE Bucks is valid during the indicated redemption period in U.S. and Puerto Rico stores and online at childrensplace.com only. Not valid in Canada stores or online at childrensplace.com when shipping to Canada. Valid for one-time use only. PLACE Bucks must be relinquished at time of purchase. Cannot be combined with any other offer except My Place Rewards certificates. Before the PLACE Bucks discount can be applied, transaction must net $20 or more before taxes and shipping fees, and after other discounts or promotions. There is no limit to how many coupons you may redeem, but in a single transaction you may only redeem up to six coupons. Your PLACE Bucks will be applied as a percentage discount on each item in your transaction, but will appear as a dollar amount applied. Not valid toward the purchase of gift cards, previously purchased merchandise, or credit card payments. PLACE Bucks has no Bucks value and cannot be redeemed for Bucks or merchandise credit, or used toward credit card payments. Merchandise credits cannot be used as a form of payment in conjunction with PLACE Bucks redemption.

Returns and exchanges are subject to discount taken at time of redemption. The value of your PLACE Bucks will not be returned if you make a return or exchange. Redemption transactions involving PLACE Bucks are not eligible for price adjustments. If you elect to return any items from a transaction that qualified for PLACE Bucks, the transaction total will be re-evaluated and PLACE Bucks will be adjusted. No adjustments will be made to prior sales. You will receive the price paid (after the discount) on all returned or exchanged merchandise.

PLACE Bucks may not be purchased, traded or sold, and will not be replaced if lost, stolen, expired, destroyed or corrupted. Photocopies not accepted. To use coupon online, enter web code during the online checkout process. Flat rate standard shipping charge of $5 on all web orders if shipped to a street address in the contiguous U.S. (exclusions apply, see website for details). Internet distribution strictly prohibited. Employees of The Children’s Place are not eligible to use this discount. Use of coupon or promotion code is acceptance of its terms. Offer may be cancelled or modified at any time. Void where prohibited. Any violation of the above will result in deactivation of the affected PLACE Bucks.

Email sign up

How can I get coupons?

An easy way to get notifications about promotions is by subscribing to emails or join our text alerts.
Help with coupons
How do I apply coupons and promotions?

At online checkout, you'll see the following box. Enter your code and click 'apply code.' Your discount will automatically apply. Please note that if you leave the shopping cart or checkout page after entering your code, it may need to be re-entered at checkout.

If your code is invalid or not working, you will see this message:
ERROR: Coupon code is not valid

Before contacting customer service, please verify the following first:
- Promotion Start Date – Codes will not be accepted until the start date of the promotion.
- Promotion End Date – Codes will not be accepted after 11:59 PM local time on the end date of the promotion.
- Invalid Code – If the code was retrieved from a third party website, it may have been listed incorrectly or posted after the expiration date.
- One-time Use Only – Some codes may only be used once. Please verify the terms in the coupon disclaimer.
- International Order – Coupons do not work on international orders.
What types of coupons are offered?

My Place Rewards (e.g. $5, $10, $15, $20, etc.):

You may redeem up to $200 in My Place Rewards per order unless otherwise noted. My Place Rewards are not valid toward the purchase of gift cards.

Percentage Off Coupons (e.g. 15%, 20%, 25%, etc.):

You may only redeem one percentage off coupon per order unless otherwise noted. Percentage off coupons may not be combined with any other offer, except My Place Rewards and a free shipping promotion, unless otherwise noted. Percentage off coupons are not valid toward the purchase of gift cards.

Percentage Off Dollar Coupons (e.g. 20% off $40, 25% off $50, 30% off $60, etc.):

You may only redeem one percentage off dollar coupon per order unless otherwise noted. To redeem, the dollar threshold must be reached before shipping and taxes are calculated. It may not be combined with any other offer, except My Place Rewards and a free shipping promotion, unless otherwise noted. Percentage off dollar coupons are not valid toward the purchase of gift cards.

Dollar Off Coupons (e.g. $10 off $40):

You may only redeem one dollar off coupon per order unless otherwise noted. To redeem, the dollar threshold must be reached before shipping and taxes are calculated. It may not be combined with any other offer, except My Place Rewards and a free shipping promotion, unless otherwise noted. Dollar off coupons are not valid toward the purchase of gift cards. Note: the discount will be applied as a percentage discount on each item.

Free Shipping Promotions:

Free Shipping promotions are only valid on our standard shipping method. It is not valid on Rush or Express service. It may be combined with any of the above offers.

My Place Rewards Credit Card Discounts:

My Place Rewards Credit Card discounts may not be combined with any of the above offers except My Place Rewards. To redeem, the My Place Rewards Credit Card must be used on the purchase, and free standard shipping will also automatically be applied.
Unsubscribe from email list

To unsubscribe from receiving future marketing emails from The Children's Place, please enter your email address below and click submit. Please note, unsubscribe requests take at least 48 hours to process. You may still receive transactional messages regarding your online purchases or account.

We respect your privacy. Click here to view our privacy policy.

The Children's Place 500 Plaza Drive, Secaucus, NJ 07094 U.S.A.
For customer service, please visit our contact us page or call us at 1-877-752-2387
My coupon was not applied to my order
Help! My coupon was not applied to my order.

If your code is invalid or not working, you may see an error message.

Before contacting customer service, please verify the following first:
- Eligibility Requirements Not Met – Some codes may have minimum purchase thresholds, product exclusions or brand exclusions. Please verify the terms of the promotion disclaimer.
- Promotion Start Date – Codes will not be accepted until the start date of the promotion.
- Promotion End Date – Codes will not be accepted after 11:59 PM local time on the end date of the promotion.
- Invalid Code – If the code was retrieved from a third party website, it may have been listed incorrectly or posted after the expiration date.
- One-time Use Only – Some codes may only be used once. Please verify the terms in the promotion disclaimer.
- Cardholder Promotion – Some codes may only work if you use your My Place Rewards Credit Card as payment. Please verify the terms of the promotion disclaimer.
- International Order – Coupons do not work on international orders.
Can I apply a coupon to the order I just placed?

Coupons and web codes offering discounts on your entire purchase cannot be applied toward previously placed orders or prior purchases.

Modify/Cancel An Order

Once an order is completed and confirmed, it cannot be cancelled, updated (to add/remove items) or changed. Please view our Return & Exchange policy here for additional information.
No Confirmation Email?

What do I do if I did not receive a confirmation email?

We apologize if you did not receive a confirmation email. You may still track your package by clicking on Order Status/Track Order in the footer below, and typing your order number and email address. If you do not know your order number, please call 1-877-752-2387 (US customers), 1-877-827-7895 (CA customers) and a Customer Service Representative will be happy to assist you.
Order Status
You can track your order in 2 ways:
1. For US order status, please click on Order Status in the footer below.
  For International order status, please click here.
2. The shipping confirmation email you receive after your order is shipped, contains a tracking number. You can track your package at UPS here or USPS here.
Technical Assistance

Who do I contact if I am having technical difficulties?

If you are having technical issues with our website or believe there may be an error, please call 1-877-Place US (877-752-2387) and a Customer Service Representative will be happy to assist you.

Membership
What is My Place Rewards?

My Place Rewards is our FREE loyalty program. It allows you to earn points toward rewards that are emailed to you and conveniently waiting in your online account each month!

How do I become a My Place Rewards member?

You can sign up online by clicking ‘create account' at the top of either of our websites childrensplace.com or gymboree.com, or ask an associate in stores at any The Children's Place location in the United States.

To become a member, you'll need to provide:
- Your first and last name
- A valid email address (Program communications, offers and rewards will be sent via email; therefore a valid email address is needed for membership.)
- Your ZIP/postal code and phone number (We use your phone number to look up your account if you do not have your membership number during in-store checkout.)
You are responsible for providing any changes or updates to your contact information.

Can anyone join My Place Rewards?

You can join My Place Rewards free of charge if you are a legal resident of the United States (including Puerto Rico) or Canada (if shipping an order to an address within the United States of America) and have reached the age of majority in your jurisdiction of residence.

Why do you need my email address and phone number?

All program communications and rewards will be sent via email, so you'll want to keep your contact information updated. We also collect a phone number should you prefer we use that to look up your My Place Rewards member number. Your zip code is used to send geo-targeted offers.

Why do I need to set up my account online if I already signed up in store?

An online My Place Rewards account is required in order to access your points and rewards. If you signed up in stores, you'll receive a Welcome email with instructions on how to create a password for your online account.

If you signed up in store and did not receive a Welcome email, you can reset your password in order to access your online account. You must log in to your online account in order to check your point balance, access your rewards and view your special offers.

Can I combine my account with another member’s account?

Two members may share an account if they are legal residents of the same household. Account sharing is permitted if a requesting member provides reasonable proof that he/she legally shares a household with another member. If you would like to combine two accounts into one for the same household, one account will be closed and all purchases, points and coupons will be added to the other account. Please contact Customer Service at 1-877-752-2387 and an associate will be glad to assist you with combining your two accounts into one.

I have a My Place Rewards Credit Card. Can I participate in the program too?

Great news! As a Cardholder, you're already a member of My Place Rewards and have the added perk of earning points even faster at 2 points for every $1 you spend. That means a $5 reward for every $50 spent!

What are the full My Place Rewards Program Terms & Conditions?

The full terms & conditions of the program are available below. You're responsible for remaining knowledgeable about the program terms. The terms published in the My Place Rewards section of The Children's Place website will be the applicable terms for the program. The most current online version of these terms will supersede all previous versions of these terms.

Manage Online Account

Why should I create an online account to participate in My Place Rewards?

You need to create an online account in order to view points and access your rewards. Your online account comes with several additional benefits:

Birthday Savings: Add up to 4 kid(s) birthdays in your My Place Rewards profile to receive a birthday email with an offer & other savings during their birthday month!
Offer Carousel: Easily view and access your rewards or any bonus offers you may have.
Saved Shopping Cart: Selected items will be saved between sessions so that if you are interrupted, you can come back later without having to start over.
Quick Online Checkout: Save your personal information and you won’t have to enter it every time you place an order.

How do I access my online account?

IF	THEN
You've already signed up and have a user name and password.	Be sure to log in before you shop to keep earning points toward rewards! Log in now .
You've never signed up in stores or online for an account.	You can register now online. Get started .
You've signed up for My Place Rewards in a store before March 4, 2015.	Click here to create your online account.
You've signed up for My Place Rewards in a store on or after March 4, 2015.	We've already created your account! You just need to reset your password. Reset now .

How do I update my account information?

Log in to your online account and update your information in the My Place Rewards account page. Provide and maintain accurate and current user information (name, email address, phone number and zip code ) in connection with your membership so that you can continue to enjoy all the benefits of the My Place Rewards program.

Earning Points

How do I earn points with My Place Rewards?

Before shopping online, log into your account. When shopping in stores, present a valid account identifier such as your member ID number, email address or phone number and zip code.

You earn 1 point for every US dollar spent, rounded to the nearest dollar, on eligible purchases at The Children's Place stores located in the United States and Puerto Rico, and online at childrensplace.com or gymboree.com (excluding merchandise shipped outside the United States). The eligible purchase amount is the transaction total for merchandise and gift wrap service after any discounts and does NOT include taxes, shipping or purchases of gift cards.

What is an eligible purchase?

Transactions that can earn points (“eligible transactions”) include all purchases of merchandise and gift wrap services at The Children's Place stores located in the United States and Puerto Rico and online at childrensplace.com or gymboree.com (excluding merchandise shipped outside the United States). A transaction may earn points for only one account.

How do I earn bonus points with My Place Rewards?

Bonus points may be earned on certain purchases or non-purchase activities as defined by The Children's Place from time to time. Be on the lookout for special members-only offers via email. The Children's Place reserves the right to limit promotional offers for bonus points to selected members and to terminate bonus point offers at any time.

Can I earn points with My Place Rewards on purchases prior to my enrollment?

Points cannot be earned or claimed on purchases made prior to your enrollment date. Bonus points cannot be earned prior to the start date of any bonus promotions associated with the Program.

When do points post to my account?

Points are issued into your account approximately 48 hours after the date of the eligible transaction unless otherwise noted in the terms of the promotion.

How can I track the points I earn with My Place Rewards?

You may review your point balance and account activity on your My Place Rewards account page. You'll need your email address and password to log in.

My account balance is missing a transaction, can I add points?

If points are not issued for an eligible purchase, you may request the missing points up to 90 days after the original transaction through the Points History tab on your My Place Rewards account page. You'll be asked to provide certain transaction-related information on the receipt to verify the purchase. All requests are subject to verification, and The Children's Place's decision as to whether or not points were actually earned is final.

How long do I have to use my points?

Unused points will expire at the end of the calendar month one year after they are earned. For example, points earned in October 2019 will expire October 31, 2020.
Earn Extra Points

How do I earn extra points with My Place Rewards?

All extra points will be awarded to the My Place Rewards account that is logged in to the childrensplace.com or gymboree.com at the time of the extra points activity. Extra points will be applied to your My Place Rewards account within 24-48 hours. Extra points have no cash value. The My Place Rewards program is provided by The Children’s Place and its terms and conditions may change at any time. The Children’s Place reserves the right to cancel your participation in My Place Rewards, in the event of fraud, abuse of rewards privileges, or violation of the terms and conditions. For complete terms and conditions, visit childrensplace.com/rewards-terms.

Complete Your Profile

Profile Completion Extra Points – This is a one-time activity; limit one per customer (per membership). To qualify for extra points on profile completion, you must complete your online profile under the My Account section of childrensplace.com or gymboree.com. Profile completion is defined by selecting a Favorite Store and providing a Mailing Address.

Add Your Child’s Birthday

Child Birthday Completion Extra Points – This is a one-time activity; limit one per customer (per membership). Customer will not receive additional extra points when adding more than one birthday. To qualify for Birthday Extra Points, you must add a child’s birthday under the My Account section of childrensplace.com or gymboree.com. Profile completion is defined by providing first name, last name, date of birth and gender of at least 1 child.

Text Alerts The Children’s Place

Text Alerts Extra Points – This is a one-time activity; limit one per customer (per membership). By checking Yes for Text Alerts and then confirming your request for subscription, you agree to receive recurring marketing messages generated by an automated dialer from The Children’s Place at the number provided during opt-in. Carrier messages and data rates may apply. Text STOP to 89700 to opt-out. See Mobile T&Cs & Privacy Policy. No purchase necessary. US customers only.

Text Alerts Gymboree

Text Alerts Extra Points – This is a one-time activity; limit one per customer (per membership). By checking Yes for Text Alerts and then confirming your request for subscription, you agree to receive recurring marketing messages generated by an automated dialer from Gymboree at the number provided during opt-in. Carrier messages and data rates may apply. Text STOP to 30310 to opt-out. See Mobile Terms and Conditions & Privacy Policy. No purchase necessary. US customers only.

Link Your Facebook

Facebook-Linking Extra Points – This is a one-time activity for both childrensplace.com or gymboree.com; limit one per customer (per membership) per Facebook account. By connecting your Facebook login to your My Place Rewards account, you agree to our terms and conditions and privacy policy, which can be found at childrensplace.com or gymboree.com.

Link Your Twitter

Twitter-Linking Extra Points – This is a one-time activity for both childrensplace.com or gymboree.com; limit one per customer (per membership) per Twitter account. By connecting your Twitter login to your My Place Rewards account, you agree to our terms and conditions and privacy policy, which can be found at childrensplace.com or gymboree.com.

Link Your Instagram

Instagram-Linking Extra Points – This is a one-time activity for both childrensplace.com or gymboree.com; limit one per customer (per membership) per Instagram account. By connecting your Instagram login to your My Place Rewards account, you agree to our terms and conditions and privacy policy, which can be found at childrensplace.com or gymboree.com.

Download Our App

Download Extra Points – This is a one-time activity for both childrensplace.com or gymboree.com; limit one per customer (per membership). To qualify for extra points, you must download The Children’s Place App and log in with your My Place Rewards account. Extra points will be awarded to the My Place Rewards account that is logged into the App.

Share Your Pic on Twitter

Twitter Pic Extra Points – Share a picture on Twitter using #mystylePLACE for The Children’s Place or #lovegymboree for Gymboree to receive extra points. This is a one-time activity; limit one per customer (per membership). To be eligible for extra points, you must first link your Twitter account to The Children’s Place or Gymboree prior to sharing your photo. By engaging with The Children’s Place, you agree to our terms and conditions and privacy policy, which can be found at childrensplace.com or gymboree.com.

Share Your Pic on Instagram

Instagram Pic Extra Points – Share a picture on Instagram using #mystylePLACE for The Children’s Place or #lovegymboree for Gymboree to receive extra points. This is a one-time activity; limit one per customer (per membership). To be eligible for extra points, you must first link your Instagram account to The Children’s Place or Gymboree prior to sharing your photo. By engaging with The Children’s Place, you agree to our terms and conditions and privacy policy, which can be found at childrensplace.com or gymboree.com.

Write a Review

Write a review of a product you have purchased at childrensplace.com or gymboree.com to receive extra points. Limit one review per customer (per membership) per month. You must be logged into your My Place Rewards account and provide a product review through the Order Details section of your account.

Take a Feedback Survey

Take a feedback survey to receive extra points. This is a one-time activity; limit one per customer (per membership). To qualify, you must be logged into your My Place Rewards account and click through the Take a Feedback Survey model on the Earn Extra Points page. Any surveys completed without clicking through the model on the Earn Extra Points page will not be eligible for extra points.

Redeem My Place Rewards Certificates

How can I use my rewards?

Great news! Rewards are combinable (up to $200 dollars) and may be used toward the purchase of merchandise or gift wrap service at The Children's Place stores in the United States and Puerto Rico, as well as childrensplace.com or gymboree.com (excluding merchandise shipped outside of the United States). You'll be able to use rewards and/or bonus rewards on any merchandise for sale including marked-down and clearance items; you won't be able to use rewards toward taxes, shipping fees or the purchase of gift cards. You may be responsible for taxes, shipping fees or any other fees applicable to reward redemption.

How will I get my rewards?

We'll email you your rewards as you earn them. They'll also appear in your online account for easier checkout. Rewards can be printed from your online coupon wallet or can be directly applied to an online purchase.

How do I redeem a reward?

Print out or show your reward email during your in-store checkout, or apply the web code to an online purchase. Rewards will also be accessible from your online coupon wallet and can be directly applied your online purchase.

Can rewards be combined with other offers?

You may combine up to $200 in rewards as long as they are all from the same My Place Rewards member account. You may combine rewards with one other offer unless otherwise noted on the offer. You may also use reward certificates when redeeming merchandise credit(s).

Coupon Type	How many can I redeem per online order?	What can it be combined with?
My Place Rewards certificate e.g. $5, $10, $15, $20, $50, $100, $150, $200	$200	Up to 6 PLACE Bucks coupons + Free Shipping coupon (only valid on standard shipping) Or 1 percentage-off web code + Free Shipping coupon (only valid on standard shipping)

All coupons and rewards are calculated before taxes and shipping fees unless otherwise noted
All coupons and rewards are valid for one-time use only and may not be combined with any other offer unless otherwise noted
All coupons and rewards are not valid on gift card purchases
The My Place Rewards Credit Card approval discount offer may not be combined with ANY other offer unless otherwise noted
PLACE Bucks coupons and My Place Rewards certificates are applied as a percentage discount on each item
My Place Rewards and/or other dollar ($) off coupons/offers will be applied prior to any percentage (%) off coupons/offers
Promotions may vary online and in store
Offers may be modified or canceled at any time
Void where prohibited

What happens if the rewards I'm redeeming exceed my purchase amount?

If the rewards you are redeeming exceeds the amount of the purchase, no cash or credit or refund will be given for the unused portion.

Can I redeem the same reward multiple times?

Each issued reward will have a unique coupon code and may only be used once. You'll need to provide a printout of the reward or show the reward from your email or online wallet at the time of purchase.

How long do I have to use my rewards?

Reward certificates expire on the date stated on the certificate.

I lost my reward, what should I do?

Unused rewards will always be available online. You may either reprint your email or log in to your account to access your rewards and show them at in-store checkout (or apply them to an online purchase). Once the reward has expired or been redeemed, it cannot be replaced and will be removed from your online account.

Can I give my reward(s) to someone else?

No, rewards are not transferable.

Birthday Savings

What are Birthday Savings?

Birthday Savings are a benefit of My Place Rewards and the My Place Rewards Credit Card. My Place Rewards members will receive a 20% off coupon during the month of their child's birthday and My Place Rewards Credit Cardholders will receive a 25% off coupon. Simply fill out the Birthday Savings section for up to 4 children under the Profile Information section of your My Place Rewards online profile.

How do I get Birthday Savings?

You can enroll by adding up to 4 kids' birthdays in the Birthday Savings section of your My Place Rewards profile.

How long does it take for my kids' membership to become effective after I enroll?

We must receive your completed registration at least 4 to 6 weeks before your kid's birthday in order for you to receive their birthday surprise for this year.

How old does my child have to be in order to qualify for Birthday Savings?

Birthday Savings are for kids ages 0-14.

I live outside of the United States; can I sign up for Birthday Savings?

No. Only US residents can register for Birthday Savings.

Can I complete registration forms for kids other than my own?

No. We need consent from the child's parent or legal guardian in order to complete any registration.

Can my kid(s) complete and submit their own registration form?

No. You must be 18 years old or older and the parent or legal guardian of the child being registered in order to complete and submit a registration form.

I have twins/triplets/etc. who share the same birthday; will I get a surprise for each of them that month?

Yes. You will receive a Birthday coupon in an email for each child celebrating a birthday within that month.
Returns

What happens to my points if I make a return?

If you return the merchandise, any points you earn on the merchandise are deducted from your account.

What happens to my rewards if I make a return?

When merchandise is returned from a transaction where a reward was used, the amount refunded will be the purchase price of the item(s) less a prorated amount of the reward that was applied. Once a reward has been used in a transaction, it cannot be reissued or used again. Rewards will not be reimbursed after a return.
Cancelation/Termination

How do I cancel my membership?

You have the right to cancel your membership at any time by calling Customer Service: U.S. customers at 877-752-2387, Canadian customers at 877-827-7895. If you cancel your membership, your account will be closed, your point balance will be zero and you will no longer have membership benefits.

The Children's Place, in its sole discretion, may terminate your membership without notice if continued use of your membership would violate any terms. For example, if The Children's Place has valid reason to believe your account is being used fraudulently, membership will be terminated. If your membership is terminated, your account will be closed, your point balance will be zero and you will no longer have membership benefits.
My Place Rewards Program Terms & Conditions
Program Terms & Conditions

PLEASE NOTE: THESE TERMS AND CONDITIONS CONTAIN AN ARBITRATION CLAUSE AND CLASS ACTION WAIVER. THE WAIVER AFFECTS HOW DISPUTES WITH THE CHILDREN'S PLACE ARE RESOLVED. BY ACCEPTING THESE TERMS AND CONDITIONS, YOU AGREE TO BE BOUND BY THIS ARBITRATION PROVISION. PLEASE READ IT CAREFULLY.

My Place Rewards ("the Program") is sponsored by The Children's Place, Inc. ("the Company"). The Company is solely responsible for the Program operation and may withdraw or terminate the Program or change the terms of the Program at any time unless prohibited under the applicable laws of your jurisdiction.

Please review these Terms and Conditions (“Terms”) carefully for important information about your rights and obligations in the Program. By participating in the Program, you agree to these Terms.

In these Terms, “you” and “your” mean the Program member. “We,” “our” and “us” mean the Company. “Bank” means Comenity Capital Bank or its assigns.

Eligibility and Enrollment

You may become a member of the Program by opening a rewards account (“Account” or “Membership”) free of charge if you are a legal resident of the United States (including Puerto Rico) or Canada and have reached the age of majority in your jurisdiction of residence. You may apply for Membership in a U.S. The Children’s Place store or create an account online at childrensplace.com gymboree.com.

To establish your Membership, you need to provide your first and last name, a valid email address, zip code, and phone number. In addition, if you open a My Place Rewards Credit Card Account, you will be automatically enrolled in the Program and will earn points on eligible transactions.¹

Program communications, offers, and Reward Certificates will be sent via email; therefore, a valid email address is required for Membership. If you applied for Membership in a U.S. store, you must create an online account at childrensplace.com or at gymboree.com for certain features of the Program. If you are a My Place Rewards Credit Cardholder and have not previously provided a valid email address, you may create an online account at childrensplace.com or gymboree.com or call 1-877-PLACE-US (752-2387) to add your email address to your My Place Rewards Account. When creating your online account, please use the same information provided during the My Place Rewards Credit Card application process so your rewards Account may be properly synced with your My Place Rewards Credit Card. If you notice a discrepancy in your rewards Account after you have created your online account, please call 1-877-PLACE-US (752-2387). You are responsible for providing any changes or updates to your contact information, which may be made online at childrensplace.com, gymboree.com or by calling 1-877-PLACE-US (752-2387).

You may have only one My Place Rewards Account. If you are a My Place Rewards Credit Cardholder, you may have four additional authorized buyers on your credit card account, and all authorized buyers will have one My Place Rewards Account under the primary cardholder’s name and contact information. All points earned by authorized buyers will go to the primary cardholder’s My Place Rewards Account. If you are not a My Place Rewards Credit Cardholder, two members may share an Account if they are legal residents of the same household. In this instance, account sharing will be permitted if a requesting member provides reasonable proof that he/she legally shares a household with another member.

Residents of Canada: Points can only be earned and Reward Certificates can only be redeemed on purchases made at The Children’s Place stores located in the United States and Puerto Rico, and at childrensplace.com or gymboree.com, if shipped to a street address or PO Box in the United States.

General Program Terms

By enrolling in the Program, you are confirming that you are the age of majority in your jurisdiction of residence, you accept these Terms, and you agree to our use of your personal information, including your transactional and profile data, in exchange for rewards in connection with the program, personalized program communications and special offers. You give the Company the right to use your personal information to send you communications regarding the Program and its associated features to the email address associated with your Account.

You are responsible for remaining knowledgeable about the Terms. The Terms published in the My Place Rewards section at childrensplace.com and gymboree.com (childrensplace.com/rewards-terms) will be the applicable terms for the Program. The most current online version of these terms will supersede all previous versions of these terms. These Terms are separate and independent from your My Place Rewards Credit Card Account Agreement (your “Credit Card Account Agreement”), which governs the use of your credit card. In the event of any conflict between these Terms and your Credit Card Account Agreement, these Terms will control in any matter relating to the Program.

Unless prohibited under the applicable laws of your jurisdiction, such as Quebec, the Company reserves the right to add to, terminate or change the Program or these Terms, or any portion thereof, at any time, without prior written or electronic notice. Regardless of how you participate in the Program, benefits can be changed or terminated at any time without notice at our sole discretion. To the extent allowed under applicable law (a) changes may apply retroactively, and may affect outstanding transactions or points, and may result in you involuntarily forfeiting points you have earned, and (b) changes will not affect issued or redeemed Reward Certificates except to the extent allowed under applicable law. If you do not agree with the revised terms, you may cancel your Membership. For details on how to cancel your Membership, see below.

The Program is void where prohibited by law.

Earning Points

When you present a valid Account identifier such as your member number, phone number or email address in connection with an Eligible Purchase, you may earn points on the eligible purchase amount at the rate of 1 point per US dollar spent, or 2 points per US dollar spent using the My Place Rewards Credit Card, rounded to the nearest dollar.

Points will only be earned for purchases made with the My Place Rewards Credit Card so long as the Credit Card Account is in Good Standing. “Good Standing” means (1) your Credit Card Account is open to new charges and not over your credit limit, (2) your Credit Card Account is not more than 60 days past due or otherwise in default, (3) your Credit Card is not flagged as lost, stolen, or fraudulent according to the Bank’s records, (4) your Credit Card Account is not in a hardship or workout program, and (5) you are not subject to a credit counseling arrangement relating to your Credit Card Account.

The eligible purchase amount is the transaction total for merchandise and gift wrap products after any coupons or other discounts are applied, and minus any returns, refunds or credit adjustments, and does NOT include taxes, shipping, or purchases of gift cards. Points are not earned on, and the term “Eligible Purchase” does not include: returns, refunds, credit adjustments, unauthorized or fraudulent charges, charges that violate the terms of your Credit Card Account Agreement, purchases made by or for a business or for a business purpose, balance transfers, interest, fees or other Account activity. We have the right to deduct points from your points balance for charges that were not or do not remain Eligible Purchases. If your points balance goes negative, you must first earn points to bring your points balance to zero before earning any points eligible for redemption. Points earned have no cash value and may not be used as payment of any outstanding obligation to the Bank or its affiliates or to The Children’s Place, Inc.

Eligible Purchases are limited to purchases of merchandise and gift wrap products at The Children’s Place stores located in the United States and Puerto Rico and at childrensplace.com and gymboree.com (excluding merchandise shipped outside the United States). In order to earn points for online transactions at childrensplace.com or gymboree.com, you must have an online account at childrensplace.com or gymboree.com and be logged in for the online transaction. A transaction may earn points for only one My Place Rewards Account. You are solely responsible for ensuring that a transaction is credited towards your Account by providing relevant Account information at the time of purchase. You can see Eligible Purchases and review your point balance and account activity by logging into your My Place Rewards Account at childrensplace.com or gymboree.com.

Bonus points may be earned on certain purchases or non-purchase activities as defined by the Company from time to time. The Company reserves the right to limit promotional offers for bonus points in its sole discretion. The way to earn bonus points, and the bonus points that can be earned, may vary. Read each offer carefully, as there may be important conditions or limitations, such as blackout periods, Bonus Point limits, or exclusions. You may have to register to qualify for the offer. We may change or withdraw an offer at any time without notice. Any such change or withdrawal will not affect bonus points already earned.

During special offer periods, making a return in the same transaction as your purchase may result in earning fewer points because points are calculated off of your Net Eligible Purchase (in this case, your purchase minus return). Where you return an item in the same transaction as an Eligible Purchase, you will earn off your net Eligible Purchase, which must be completed during the special offer period in order for you to earn any applicable bonus points.

Points cannot be earned or claimed on purchases made prior to your enrollment date. Bonus points cannot be earned prior to the start date of any bonus promotions associated with the Program. Points have no cash or other monetary value, are not transferable and may not be sold, resold, exchanged or bartered. Points are issued into your Account approximately 48 hours after the date of the eligible transaction unless otherwise noted on the terms of a bonus offer. At any time, we may verify and adjust your points balance based on our records and based on certain purchases not constituting, or no longer constituting, Eligible Purchases. Points will remain available in your points balance until they are converted to a Reward Certificate as described below, are forfeited, or expire, as set forth below.

Except as otherwise provided by applicable law, you will forfeit all unused points if you file for bankruptcy, or your participation in the Program is terminated. You will not receive any compensation or new points for your points that expire or are forfeited.

Points may not be sold, purchased, brokered, bartered, transferred or altered in any way by you. Any attempted transaction of such sort will automatically be void. Anyone engaging in such transactions will be liable for damages to us, including, but not limited to consequential damages, third party damages, transaction costs, attorneys’ fees and court costs. Any violation of these provisions will result in termination of your eligibility to participate in the Program and forfeiture of unused points.

If points are not issued for an Eligible Purchase, you may request the missing points up to 90 days after the original transaction at childrensplace.com, gymboree.com or by calling 1-877-PLACE-US (752-2387). You will be asked to provide certain transaction-related information on the receipt to verify the purchase. All requests are subject to verification. The Company’s decision as to whether or not points will be earned is final.

Unused points will expire at the end of the calendar month one year after they are earned. For example, points earned in January 2020 will expire January 31, 2021.

The Company may adjust your Account status or points balance at any time and without notice, due to any computer or other error, technical issues experienced by the Company, machine malfunction, fraud or other misuse of Membership.

All transactions involving points are subject to review and verification by the Company. Points or Reward Certificates you earn or are awarded may be subject to taxation, for which you are solely responsible. The Company will not be responsible for any tax consequences which may flow from your Membership.

Earning and Redeeming Rewards

You are eligible for reward certificates as follows:
- 100 points for a $5 USD reward
The Company will issue Reward Certificates in $5 increments after the customer’s My Place Rewards Account reaches a minimum of 100 points. For example, if the Account reaches 200 points, the Company will issue a Reward Certificate in the amount of $10 USD.

Reward Certificates will be issued to your valid email address or, if applicable, your mobile number. Reward Certificates may also be obtained by logging into your Account at childrensplace.com or gymboree.com. Reward Certificates are issued in increments of $5 up to a maximum of $200 USD. From your member Account or valid email, you can print the Reward Certificate, show the Reward Certificate from a mobile device in store, or apply it to an online purchase using the certificate web code. You may earn no more than $200 USD in Reward Certificates on any given day. If you earn more than 4,000 points or if your Account has a balance greater than 4,000, a Reward Certificate in the amount of $200 USD will be issued and additional Reward Certificates will be issued in $5 increments (up to a maximum of $200 USD per day) as applicable on subsequent days until your points balance is reduced to less than 100 points.

You may combine more than one Reward Certificate as long as they are all from the same My Place Rewards Account. You may also use Reward Certificates on a transaction where you are using a merchandise credit. My Place Rewards Certificate and/or other $ off coupons/offers will be applied prior to any % off coupons/offers.

Reward Certificates cannot be redeemed for cash, and no cash or credit or refund will be given for the unused portion if a Reward Certificate exceeds the amount of the purchase.

You may use your Reward Certificate only toward the purchase of merchandise or gift wrap products at The Children’s Place stores in the United States and Puerto Rico, as well as childrensplace.com and gymboree.com (excluding merchandise shipped outside of the United States). You will be able to use Reward Certificates on any merchandise for sale including marked down and clearance items. You will not be able to use Reward Certificates for tax, shipping or the purchase of gift cards. You may be responsible for taxes, shipping fees or any other fees applicable to Reward Certificate redemption. In order to use your Reward Certificates for online transactions at childrensplace.com and gymboree.com, you must have an online account at childrensplace.com or gymboree.com and be logged in for the online transaction. Any unused Reward Certificate value will be forfeited.

Each Reward Certificate issued will have a unique reward number and may be used only once. You will need to provide a printout of the Reward Certificate or the reward number at the time of purchase in order to redeem a Reward Certificate, which may be done by using the reward number stored in your member Account (online at childrensplace.com or gymboree.com). Reward Certificates are not transferable and may not be sold, resold, exchanged or bartered.

Reward certificates expire on the date stated on the certificate.

To the extent allowed by applicable law, we may cancel any earned or outstanding Reward Certificates if we become insolvent, unable to pay our debts when due, file an action under the U.S. Bankruptcy Code or have such an action filed against us..

Returns

Any points you earn on a purchase are deducted from your Account if you return the merchandise. When merchandise is returned from a transaction where a Reward Certificate was used, the amount refunded will be the purchase price of the item(s) less a prorated amount of the Reward Certificate that was applied. If the points deducted during a return transaction exceed your current point balance, your Account will reflect a negative balance. For example, your points balance prior to your return transaction is 70 points and you return $80 USD in merchandise; your new points balance would be -10. Once a Reward Certificate has been used in a transaction it cannot be reissued or used again, even if the merchandise purchased with the certificate was returned. Where you return an item in the same transaction as an Eligible Purchase, you will earn points off your net Eligible Purchase.

Birthday Savings

To receive birthday savings (20% for My Place Rewards members and 25% for My Place Rewards Credit Card members), you must provide The Children’s Place with your children’s birth month by logging in and updating your My Place Rewards account at childrensplace.com. Members are eligible to receive birthday offers for up to 4 children. Birthday savings will be issued to your valid email.

The birthday savings may be used toward the purchase of merchandise and gift wrap products at The Children’s Place stores in the United States and Puerto Rico, as well as childrensplace.com or gymboree.com (excluding merchandise shipped outside of the United States). You will be able to use the birthday savings on any merchandise for sale including marked down and clearance items. You may be responsible for taxes, shipping fees or any other fees applicable to Reward Certificate redemption. Regular shipping rates apply and are not discounted due to birthday savings. Each birthday savings issued will have a unique coupon code and may be used only once. You will need to provide a printout or show on your mobile device in stores of the birthday savings coupon code at the time of purchase in order to redeem the birthday savings. Birthday savings are not transferable and may not be sold, resold, exchanged or bartered.

Birthday savings expire on the date stated on the birthday savings certificate.

Account Information

You must provide and maintain accurate and current user information in connection with your Membership, including first and last name, email address and telephone number. You can update your Account information at childrensplace.com or gymboree.com. We are not responsible for Reward Certificates or communications lost or undelivered due to incorrect or changed email address or other contact information.

Cancellation; Termination

You have the right to cancel Membership at any time by calling Customer Service: U.S. customers at 1-877-PLACE-US (752-2387), Canadian customers at 1-877-827-7895. If you cancel your Membership, your account will be closed, your points balance will be zero and you will no longer have Membership benefits. The Company, in its sole discretion, may terminate your Membership without notice if continued use of your Membership would violate any of these terms or applicable law. For example, if the Company has valid reason to believe your account is being used fraudulently, Membership will be terminated. If your Membership is terminated, your account will be closed, your point balance will be zero and you will no longer have Membership benefits.

Limited Liability

YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY, NOR ANY OF ITS SUBSIDIARIES, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, SERVICE PROVIDERS, OR AGENTS, WILL BE LIABLE TO YOU OR ANY OTHER PERSON UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE PROGRAM. To the fullest extent permitted by applicable law, this disclaimer applies to any damages or injury arising from the Program and your Account, including but not limited to (a) any termination of, change in, or suspension of the Program; (b) any claim relating to products purchased using any Reward Certificates obtained through the Program; (c) any loss, damage, expense or inconvenience caused by any occurrence outside of our control; or (d) any taxes that you incur as a result of receiving or redeeming points.

Not withstanding the foregoing, any liability that we or they may have to you in connection with the Program shall be limited to the amount of any points you have earned in accordance with these Terms.

No Warranties. The Bank does not: (a) endorse Reward Certificates or products or services purchased at The Children’s Place, Inc. using Reward Certificates; (b) make any express or implied warranty regarding Reward Certificates or products or services purchased at a The Children’s Place store or online at childrensplace.com or gymboree.com; (c) guarantee the performance of Reward Certificates or products or services purchased at a The Children’s Place store or online at childrensplace.com or gymboree.com; or (d) offer, operate or control Reward Certificates offered through this Program.

Privacy Policy

The Program will comply with the Privacy Policy of the Company available at childrensplace.com/privacy-us (for U.S. privacy policy) and childrensplace.com/privacy-ca (for Canada privacy policy).

Applicable Law and Mandatory Agreement to Arbitrate on an Individual Basis

PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Enrolling in the Program constitutes your acceptance of this Arbitration provision. Please read it carefully as it provides that you and Company will waive any right to file a lawsuit in court or participate in a class action for matters within the terms of the Arbitration provision.

Unless the applicable laws of your jurisdiction require that the laws of such jurisdiction govern, such as Quebec, all issues and questions concerning the construction, validity, interpretation and enforceability of these Program terms and conditions shall be governed by and construed under the laws of New Jersey, U.S.A. without reference to conflict of law provisions.

United States and Puerto Rico: Any and all controversies, disputes, demands, counts, claims, or causes of action (including the interpretation and scope of this clause, and the arbitrability of the controversy, dispute, demand, counts, claim, or cause of action) between you and the Company or the Company’s employees, agents, successors, or assigns, shall exclusively be settled through binding and confidential arbitration, except that you or the Company may take claims to small claims court if the dispute qualifies for hearing by such a court. In addition, each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights.

There is no judge or jury in arbitration and arbitration procedures are simpler and more limited than rules applicable in court. YOU ACKNOWLEDGE AND AGREE THAT, APART FROM THE NARROW EXCEPTIONS ABOVE, YOU AND THE COMPANY ARE EACH WAIVING RIGHTS TO SUE IN COURT, INCLUDING RIGHTS TO RECEIVE A TRIAL BY JURY OR TO PARTICPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY-GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING.

Arbitration shall be subject to the U.S. Federal Arbitration Act and federal arbitration law, and shall be conducted by the Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the “JAMS Rules”) and as modified by this agreement to arbitrate. The JAMS Rules, including instructions for bringing arbitration, are available at its website at http://jamsadr.com/rules-streamlined-arbitration. The Minimum Standards are available at http://jamsadr.com/consumer-arbitration/.

You and the Company must abide by these rules: (a) THE ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION AND THE ARBITRATOR SHALL NOT AWARD CLASS-WIDE RELIEF; (b) the Company will pay its arbitration costs as required by JAMS rules, and in the event that you are able to demonstrate that the costs of arbitration will be prohibitive as compared to costs of litigation, The Children’s Place will pay as much of your arbitration filing and hearing fees as the arbitrator deems is necessary to prevent the arbitration from being cost-prohibitive as compared to the cost of litigation; (c) the arbitrator may award any individual relief or individual remedies that are permitted by applicable law; and (d) each side pays his, her or its own attorneys’ fees and costs unless the claim(s) at issue permit the prevailing party to be paid its fees and litigation costs, and in such instance, the fees and costs awarded shall be determined by the applicable law.

With the exception of subpart (a) in the paragraph above, if any part of this arbitration provision is deemed invalid, unenforceable or illegal, then the balance of this arbitration provision shall remain in effect and be construed in accordance with its terms as if the invalid, unenforceable, or illegal provision were not contained. If, however, subpart (a) in the paragraph above is found invalid, unenforceable or illegal, then the entirety of this arbitration provision shall be null and void. If for any reason a claim proceeds in court rather than in arbitration, the dispute shall be exclusively brought in state or U.S. federal court in New Jersey.

Canada: After any dispute arises, the parties involved in the dispute may agree to resolve the dispute using Arbitration. If the parties elect to use arbitration, disputes shall be referred to ADR Institute of Canada. For a copy of the procedure to file a Claim, or for other information about this organization, contact them as follows: www.adrcanada.ca.

Entire Agreement; Severability; Conflicts; No Waiver

TThese Terms contain the entire agreement between you and us regarding the Program, and supersede any previous terms and conditions governing the Program we may have provided to you. The Program is not available where and to the extent prohibited by law. If any part of these Terms conflict with applicable law, that provision will be deemed severed from these Terms and the remainder of the Terms will remain in effect. We will not lose our rights under these Terms because we delay or do not enforce them. All waivers of any of these Terms by us must be in a writing executed by someone with authority to bind us.

¹The My Place Rewards Credit Card is issued by Comenity Capital Bank. Use of the credit card is subject to the terms and conditions outlined in the credit card agreement.
Privacy Policy
Privacy Policy

NOTE: OUR PRIVACY POLICY HAS BEEN UPDATED AS OF JANUARY 1, 2020 TO INCLUDE A CALIFORNIA PRIVACY NOTICE FOR CALIFORNIA RESIDENTS. SEE SECTION ENTITLED, “CALIFORNIA CONSUMER PRIVACY STATEMENT.”

Last updated: 2/2020

The Children's Place understands the importance of protecting your privacy and security. This Privacy Policy describes our practices for collecting, using, disclosing, and otherwise managing the information we collect from and about you when you visit our website, childrensplace.com or gymboree.com (the “Site”), use any of our mobile applications (each an “App”), visit or make a purchase at our stores (each a “Store”), or otherwise contact or interact with us offline ("Offline Services"). The Sites, Apps, Stores, and Offline Services are collectively referred to as the "Services." By using this Site, you agree to the collection, use, and disclosure practices as outlined below.

INFORMATION WE COLLECT
Information You Provide
The Children’s Place collects information from and about you when you choose to share it with us. This may include when you use the Services, register for an account, make a purchase, participate in promotional activities, sign up for our newsletters or email lists, register for a loyalty program, participate in a product review, survey, or other similar programs, or otherwise contact or communicate with us. The information we collect may include your name, billing and/or shipping address or zip/postal code, mobile or other phone number, email address, photographs, date of birth, and, when you use the App, we may utilize touch ID or other similar services, if enabled.

For example, you also may provide us with certain information in connection with specific transactions:
- Make a Purchase- If you make a purchase, we collect payment information to process the payment. Depending on the form of payment you choose this may include credit or debit card, PayPal, or Apple Pay applicable details.
- Device-Location Information - If you download and use one of our Apps, you may choose to allow the App to collect precise information about the location of your device. In order to allow the App to collect real-time location information you must opt-in to this service when prompted by the App and also enable the GPS services on your mobile device.
- Interactions through Social Media - You may also engage with our content on or through third party social networking sites, such as Facebook or Twitter. When you do, we may automatically receive certain information about you based on your registration and privacy settings on those third party services. This may include, but may not be limited to, name, user name, demographic information, updated address or contact information, location, interests, and publicly-observed data.
- Invite-a-Friend/Information about a Third Party- If you send someone else communication from the Site or App, such as an invitation to a friend, the information you provide about yourself and the third party ( e.g., name, e-mail address) will be used to facilitate the communication. Please ensure you only provide information about individuals with whom you have a personal or family relationship and who would want to receive the communication.
Information Automatically Collected
The Children's Place, or its service providers, may use cookies, web beacons, pixel tags, log files, or other technologies to automatically collect certain information about visitors to our Site or App, users of our online services, and interactions with our emails and online advertisements, and to allow us to keep track of analytics and certain statistical information.

For example, we may collect information such as your domain type, browser version, operating system type or mobile device model, service provider, IP address or MAC address, mobile device identifier or other unique identifier, and Wi-Fi networks that you connect to. We also may collect information about your use of the Site or App, including the date and time you visit, the areas or pages that you visit, the amount of time you spend viewing or using the Site or App, the number of times you return, other click-stream or site usage data, emails that you open, forward or click-through to our Site or App, and other sites or apps that you may visit. In addition, we may collect other information about the technical efficiencies of our Site and services, such as the time to connect to our Site, time to download pages and the number of times different pages are visited.

Third Party Analytics and Interest-Based Advertising :
We also may use third party advertising, analytics, and tracking tools to better understand who is using the Site or App, how people are using the Site or App, how to improve the effectiveness of the Services and related content, and to help us or those third parties measure the effectiveness of our marketing campaigns and serve more relevant advertising to you on our Site or App and on other websites or apps. To support this interest-based advertising solution, we, or our service providers (such as ad networks and other advertising companies), may collect and use information about your visits to our Site or App and to other websites or apps (such as web pages you visit and your response to ads), and/or information from your mobile device and email. These third parties may use technology such as cookies, web beacons, tracer tags, pixel tags, log files, flash cookies, or other technologies to collect and store this information. They may also combine information they collect from your interaction with the Site or App with information they collect from other sources.

Please visit “Your Choices and Opt Out” for further information, including about Do Not Track and how to disable cookies.

Information Collected From Other Sources
We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information). We will use the information we acquire to help maintain the accuracy of your personal information, understand and improve our product and service offerings, to assist in the selection of store location and otherwise in accordance with this Privacy Policy.

Combination of Information
We may combine the information we collect from and about you, including information you provide to us and information we automatically collect, with information collected offline, across other computers or devices that you may use, and from third party sources.

INFORMATION USE

The Children’s Place may use the information we collect from and about you for any of the following purposes:
- To respond to your inquiries, provide you with the Services, provide you with notices about your account, and to contact and communicate with you when necessary or as otherwise permitted by this Privacy Policy.
- To validate, confirm, verify, deliver, and track your order (including to process payment transactions, arrange for shipping, handle returns and refunds, and contact you about your orders, including by telephone).
- To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App.
- To contact you with information, newsletters, or promotional materials from The Children’s Place or on behalf of our affiliates and partners.
- To provide you with personalized or customized content, targeted offers, and advertising on the Site or App, via email, through push notifications, on your shopping receipt, or across other websites, mobile applications, social media or online services.
- To use your device location information to determine your physical proximity to our Stores when you use the App and elect to use such features. These features may be used to help you locate nearby Stores or to provide you with deals or coupons based on your device’s location.
- To use your data in an aggregated, non-specific format for our analytical and demographic purposes.
- To review the usage and operations of our Services, develop new products or services, and to enhance or improve our content, products and services.
- To address problems with the Services, our business, or our products and services.
- To protect the security or integrity of the Services and our business.
- For other purposes disclosed at the time you provide your information or otherwise with your consent.
INFORMATION SHARING

The Children’s Place may share the information we collect from or about you as follows:

16. (1) Affiliates : We may share your information with our affiliates and subsidiaries for business, operational, promotional and marketing purposes. Such affiliates and subsidiaries may also act in the role of service provider.

17. (2) Service Providers : We may share your information with our service providers that provide us with business, professional, advertising or technical support, help us operate our business and the Services, or administer activities or other functions on our behalf. Your personal information may be maintained and processed by our service providers in the US or other jurisdictions. For further information about the manner in which our service providers process your personal information, contact the Privacy Officer as set out below.

18. (3) Co-Branded Relationships : Certain areas of our Services may be provided to you in association with third parties, such as advertisers that provide products and services or rewards programs. We may share information with these third parties as specified at the time of collection of your personal information if you participate in a co-branded, co-sponsored, or jointly presented promotion, contest, survey, voting feature, or service.

19. (4) Sweepstakes, Contests, and Promotions: If you choose to enter into one of our sweepstakes, contests, or other promotions (a "Promotion"), we may disclose your information to third parties or the public in connection with the administration of such Promotion, as required by law, as permitted by the Promotion’s official rules, or otherwise in accordance with the terms of this Privacy Policy.

20. (5) Legal Matters; Safety : We may disclose your information to respond to subpoenas, judicial process or government requests and investigations (which may include lawful access by US, Canadian or other foreign governmental authorities, courts or law enforcement agencies), or in connection with any investigation on matters related to public safety, or as required or otherwise permitted by applicable law. We may disclose your information to protect the security of our Services, servers, network systems, and databases or in the course of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud. We also may disclose your information as necessary, if we believe that there has been a violation of our Terms and Conditions, any other legal document or contract related to our Services, or the rights of any third party.

21. (6) Sale or Transfer of Business or Assets : We may sell or purchase assets during the normal course of business. If another entity acquires us or any of our assets, information we have collected about you may be disclosed or transferred as part of any prospective or completed merger, acquisition, sale of company assets, or transition of service to another provider. In the unlikely event any insolvency, bankruptcy, receivership, or reorganization proceeding is brought by or against us, your information may also be transferred as a business asset.

22. (7) Aggregate or Anonymous Information : We may share aggregate, or anonymous, or de-identified information with third parties, including for their marketing or analytics uses.

23. (8) Other : We also may share your information as disclosed to you at the time of collection.

YOUR CHOICES AND OPT-OUTS

Cookies, Tracking Options and California Do Not Track Disclosures
Certain parts of our Site and App require cookies as set out in the section “Information Automatically Collected.” You may adjust your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features of the Site or App or take full advantage of all of our offerings. Please refer to your Web browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences, or click here for additional instructions. Our system may not respond to Do Not Track requests or headers from some or all browsers.

Interest-Based Advertising
We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use. To understand your choices for receiving more relevant advertising or to manage your settings, please review the information below:
- To learn more about the use of cookies or other technologies to deliver more relevant advertising and to know your choices with respect to collection and use of the data by these third party tools, you may visit the Digital Advertising Alliance’s (DAA) opt-out page at http://www.aboutads.info/choices, and Evidon’s opt-out page at https://www.evidon.com/resources/global-opt-out. To opt-out of the use of your mobile device ID for targeted advertising, please see http://www.aboutads.info/appchoices.
- Please note that if you opt-out of receiving interest-based ads, you may continue to see ads on the Site or ads for our Services on other sites, but they may not be based on your interests and may be less relevant to you.
- On your mobile device, you may adjust your privacy and advertising settings to control whether you receive more relevant advertising, and your preferences on sharing your location.
Opt-Out Preferences
We provide our customers with the opportunity to update their information or opt-out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product order or servicing of your product. To opt-out of marketing communications, you may use one of these convenient methods:
- Electronic Promotional Offers. If you do not want to receive emails from us regarding special promotions or offers, you may (i) click here to send us an email; or (ii) unsubscribe from our email marketing communications at any time by following the instructions contained within the email. Please note that you may continue to receive certain transactional or account-related messages from us.
- Mobile Promotional Offers: When you provide us with your mobile number for marketing purposes, we may send you certain marketing alerts via text message. Standard data and message rates will apply. If you no longer wish to receive mobile alerts from us, you can follow the instructions provided in those messages or otherwise reply STOP to any The Children’s Place alert.
- Push Notifications: When you use the App, you may receive push notifications. If you prefer not to receive push notifications, you may adjust your settings on your mobile device.
Access to or Updating of Your Information
To update your account information, please sign in to the Site, visit My Account , and click on the "Profile Information” link or other relevant link. If you wish to access, update, or correct inaccuracies in other personal information in our custody and control (subject to certain exceptions prescribed by law), please contact our Privacy Officer as set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to their personal information records.

YOUR CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may request information about our disclosure of personal information to third parties or affiliated companies for their direct marketing purposes. To make a request, please send us a letter addressed to The Children's Place, Attn: Privacy Officer-California Privacy Rights, 500 Plaza Drive, Secaucus, NJ 07094 or send us an email by clicking here. You must put the statement "Your California Privacy Rights" in the subject field. We are not responsible for notices that are not labeled or sent properly, or do not have complete information.
Non-affiliated third parties are independant from The Children's Place and if you wishto receive information about your disclosure choicesor stop communications from such third parties, you will need to contact those non-affiliated third parties directly.

THIRD-PARTY CONTENT, LINKS, AND PLUG-INS

The Site or App may contain links to third-party websites, applications, or online services, which may have privacy policies that differ from our own. These links are provided solely for your convenience and information. The Children's Place is not responsible for the privacy practices or the content of such sites. The Site or App may also offer you the ability to interact with social plugins from social media sites, which may allow us and/or the social media site to receive data from or about you based on your privacy settings on those third party services. In some cases, we may know that you clicked on a social plugin, such as a Facebook or Twitter follow button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third party operating a plug-in on the Site or App, then such third party may recognize you on this Site or App. Your use of social network plugins is subject to each social media site’s privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites.

PUBLIC FORUMS
Any information you may disclose on our Site or App, in blogs, on message boards, in chat rooms, or on other public areas on the Site or App or other third-party websites, applications, or services that this Site or App may link to, becomes public information. Please exercise caution when disclosing personal information in these public areas.

CHILDREN'S INFORMATION
Protecting children’s privacy is important to us. We do not direct the Site to, nor do we knowingly collect any personal information from, children under the age of thirteen. If The Children’s Place learns that a child under the age of thirteen has provided personally identifiable information to the Site, we will use reasonable efforts to remove such information from our files.

SECURITY
We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site and App visitors. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

CHANGES TO THIS POLICY
We reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time. When we do, we will post the change(s) on the Site and App. Your continued use of the Site or App following posting of changes to these terms will mean you accept these changes. If we change the Privacy Policy in a material way, we will provide appropriate notice to you.

CONTACT INFORMATION
If you have any questions regarding this Privacy Policy, please contact our Privacy Officer via phone at 1-877-752-2387 or click here to send us an email.

Clothing Care Instructions
How do I wash and care for my item?

Always check the inner label on all garments for detailed instructions on how to wash and care for your item. Labels are located on the back neckline or side seams of the item.

Here are some helpful hints to keep mind…
- Sort dark colors, bright colors, and white colors into separate loads before washing. Delicate items or items made of thinner, fragile fabrics like mesh and sequins should also be washed separate from heavier, more abrasive fabrics like jeans and sweaters.
- Wash high pile fabrics like thick sweaters, towels or blankets separate from dark fabrics and fabrics that attract lint.
- Treat troublesome stains with a stain remover and pre-soak stained clothing before laundering.
- Turn the following inside out:
  - Colors to keep them bright and lively
  - Items with embroideries, embellishments and prints for minimal agitation to the design
  - Microfiber tights and items made of synthetic fabrics to prevent snagging or pilling
- Zip up zippers, button up buttons and fasten velcro strips and your items will escape from the wash without a hitch, a snag or a tangle.
- Always be sure to check the pockets of all garments before washing and drying. The stains and damage which can result from one hidden lipstick, lip balm, stick of gum or crayon goes beyond words!
- Some fabrics have a tendency to shrink even when they are pre-shrunk. When in doubt, keep it cool. Wash in cold water, tumble dry low or line dry and use a cool iron only when needed.
- Wash new denims and new items with dark dyes inside out and separately the first few washes to avoid excess dye from possibly bleeding and streaking.
- Clothing should be left in the dryer just long enough to remove moisture and wrinkles. Any longer and the heat can actually set wrinkles, increase static cling and cause shrinkage. Consider this for both natural and “man-made” fibers.
- Do not overload your dryer. Too much in the dryer will lead to items getting jumbled together, lots of damp clothing and oodles of wrinkles.
eGift Card Info

What is an eGift Card?

An eGift Card is the easiest way to send a gift! Within minutes, an eGift card can be ordered online and sent to a recipient via email. Quick, easy and customizable, eGift Cards are the perfect gifts!

How can I purchase an eGift Card and when does the recipient receive it?

To order an eGift Card, you must have a U.S. billing address and credit/debit card or PayPal. To purchase an eGift Card, please click here.
You will receive an email at the same time the recipient receives the eGift Card email and when the eGift Card is viewed.

If the eGift Card is not viewed within 7 business days, another email will notify you.

In what amount can I purchase an eGift Card?
You may purchase an eGift Card in any amount from $5 to $299.
Can a coupon be used for a gift card purchase?

No, you may not use a coupon if a gift card or eGift Card is part of that purchase.

What are the payment options for eGift Cards?

You may use VISA, MasterCard, Discover, American Express, or PayPal.

Can I use my My Place Rewards Credit Card to purchase an eGift Card?

The My Place Rewards Credit Card can only be used on plastic gift card purchases made directly with The Children's Place or Gymboree. Since our eGift Cards are sold through a third party, they will not be able to accept the My Place Rewards Credit Card. They do accept VISA, MasterCard, Discover and American Express.

When will I be charged for my eGift Card?

You will be charged once the eGift Card is sent to the recipient.

Where can I use an eGift Card?

Your eGift Card can be used online at childrensplace.com and gymboree.com or The Children’s Place stores. To redeem an eGift Card in stores, the recipient will have to print the eGift Card page or show it from their mobile device at checkout.

How do I redeem a gift card or eGift Card online?

Your eGift Card can be used online at childrensplace.com and gymboree.com or The Children’s Place stores. To redeem an eGift Card in stores, the recipient will have to print the eGift Card page or show it from their mobile device at checkout.

eGift Card Terms and Conditions

Gift cards and eGift Cards can be used for purchases of merchandise at The Children’s Place stores or outlets, or online at childrensplace.com and gymboree.com. Not redeemable for cash unless required by law and cannot be replaced if lost, stolen or used without your permission. Return of merchandise purchased with this card is subject to return policy.

How do I check the balance on my eGift Card?

For balance inquiries, call 1-800-501-3232 or visit us at childrensplace.com/giftcardbalance.

Is there an expiration date for my eGift Card?

Great news - there isn't an expiration date or any dormancy fees!

Questions? Concerns?

For questions or concerns, please contact customer service at 877-752-2387 or online at https://es.childrensplace.com/us/help-center/contact-us.
Gift Card Info
How do I check the balance of a gift card?

Checking your gift card balance is easy! You may call gift card services at 1-800-501-3232 for a balance or click here.

Where can I find my gift card number?

Your gift card number can be found on the back of your card toward the bottom.

What is a PIN number and where can I find it?

A PIN is a personal identification number that is unique to your gift card. In most cases, it's located on the back of your card in the bottom-right corner.

Can I use the My Place Rewards Credit Card to purchase a Gift Card?

The My Place Rewards Credit Card can only be used on plastic gift card purchases made directly with The Children's Place or Gymboree. Since our eGift Cards are sold through a third party, they will not be able to accept the My Place Rewards Credit Card. They do accept VISA, MasterCard, Discover and American Express.

Can I redeem a gift card online?

Yes, you can redeem up to 3 gift cards per order online.

How do I redeem a gift card online?
- Begin by adding the desired items and quantities to your cart.
- When you are ready to checkout, click on the checkout button and proceed through the regular checkout option.
- Enter your gift card number(s) and PIN numbers on the payment page and proceed through checkout.
What happens if my purchase exceeds the gift card's value?
- If the amount of your gift card doesn't cover your order total, you will be prompted to select an additional payment method.
- NOTE: Unlike a credit card, the value of your purchase will be deducted from your gift card as soon as your order is submitted.
Please hold on to the gift card(s) even if you have used the total value. In case of any order adjustment or cancellation, a credit will be issued to the original gift card.

Why do I need to keep my gift card?

It's important to keep your gift card even if there is no value left on it until your order has arrived and you are completely satisfied with your purchase. In the event of any order adjustment including returns, the credit will be issued to the gift card used for the purchase even if you lost or misplaced the gift card.

What if I lose my gift card?

If you lose or misplace your gift card, simply call us at 877-752-2387. Our customer service team will be happy to assist you as long as you have your gift card purchase receipt.

Gift Card Terms and Conditions:

Gift cards and eGift Cards can be used for purchases of merchandise at The Children’s Place stores or outlets, or online at childrensplace.com and gymboree.com. Not redeemable for cash unless required by law and cannot be replaced if lost, stolen or used without your permission. Return of merchandise purchased with this card is subject to return policy.

What is a merchandise credit?

When making a return within 45 days where the original form of payment is not available, a merchandise credit will be issued. Merchandise credit is not redeemable for cash (unless required by law) and cannot be replaced if lost, stolen or used without customer permission.

Can I redeem my merchandise credit online?

If your merchandise credit has a pin number, it's redeemable online and in stores. Merchandise credit without a pin number can only be redeemed in stores.
Gift Wrap Services
I’d like to send a gift – do you have gift wrapping options?

Yes! We offer 3 gift wrap options that can be selected during checkout:
- Gift Receipt/Gift Message Only (FREE)
- Standard Gift Service ($2.00)
- Deluxe Standard Gift Service ($6.00)
Once you get to the ‘Shipping Address & Method’ page at checkout, click the checkmark box to view the available brands and gift wrap options. For your convenience, and to make exchanges easier, the prices will print on the packing slip in an encrypted format for all gift wrap options.

Click on edit to view our available gift options.

For your convenience and to make exchanges easier, prices will print on the packing slip in an encrypted format for all Gift Service options.

Gift Receipt/Gift Message Only

Price: Free
- Price: Free
- Encrypted prices and gift message will appear on packing slip.
- Price tags are not removed and gift boxes are not included.
- This option is not intended for shipment directly to a gift recipient, but to permit you as the gift giver to prepare and present the gift yourself.
Standard Gift Service
- Price: $2.00
- Encrypted prices and gift message will appear on packing slip.
- Price tags are not removed.
- Unpacked gift boxes with tissue paper, blank gift message card and logo sticker will be included.
- The Standard Gift Service option is not intended for shipment directly to a gift recipient, but to permit you as the gift giver to prepare and present the gift yourself.
- The Children's Place gift boxes will be included in the correct size and quantity to pack your order as a gift. The unpacked gift boxes include tissue paper, blank gift message card and logo sticker.
Deluxe Gift Service
- Price: $6.00
- Encrypted prices will appear on packing slip.
- Price tags are removed or blocked out.
- All the items in your order will be packed into one or more The Children's Place gift boxes with tissue paper and logo sticker.
- Gift message will be printed on gift message card included in gift box.
- The Deluxe Gift Service option is intended for shipment of a gift directly to a gift recipient.
Item Availability
How often is your item availability updated?
- We update the availability of the items on our site in close to "real time". Items that you find on our site are available in the sizes that display on the product page. In rare circumstances (such as where two users purchase the last unit of an item almost simultaneously), it is possible that the item that was ordered will be unavailable to ship. In such an event, the item will be canceled from your order and you will be notified by email.
- Once an item is out of stock online, we may not replenish it. Please click on "Stores" to find locations in your area. Call the store nearest to you and simply, speak with one of our store associates who will be more than happy to assist you.
- We do not backorder any sold out items.
- At this time, we do not have the system capability to perform a store search for past season items, as they are transferred to various locations. Some sale items may only be found in our outlet locations.
- Some items may not be available to ship to certain states due to state-specific regulations. These items will be removed from your order before shipping.
- Our online store offers all items that our retail locations do, as well as items that are online exclusives and not available in our stores.
- New collections are usually available at childrensplace.com approximately two weeks before the collections arrive at stores.
- If you place an item in your Shopping Bag, the item is not "reserved" for you and may still sell out until you have completed the checkout process. Items that we no longer have available will be highlighted in red and you will need to remove it from your shopping bag.
Item Help
What do some of the online terms means like new arrival?

To familiarize you with some of our online product availability terminology, please see below:

Limited Sizes - All sizes are not available for purchase.

Limited Quantity – The desired quantity may not be available at the time of purchase.

Arriving Now - A new item, currently arriving into our inventory. All sizes and colors may not be readily available for customer selection. Please allow up to 2 weeks for complete color and sizing availability.

New Arrival - A new item featured on-line for 2 weeks, which is available in all sizes and colors.

Where do you get your products from?
- Our merchandise is imported from many countries around the world. We are unable give the exact location for each item. For more information regarding our "Supplier Code of Conduct”, please click here.
How do I locate an item in store?
- You may contact your local store for item availability. To locate a store please click here
Login / Password Issues

I forgot my login or password for My Account at childrensplace.com - help!

You can retrieve your username and/or password online. Click here to start the retrieval process. If you still need assistance please call 1-877-752-2387.
Order Cancellation

To understand why orders are canceled, it's important to clarify the process that takes place when submitting an order on childrensplace.com.

After you checkout online, all of the backend verification magic occurs. Every order goes through a verification process, which usually takes about 24 business hours to complete. During this time, we confirm that all of your information is accurate. This includes (but isn't limited to) shipping, billing and payment information. We'll also place an authorization hold (see below) on your credit or debit card. If at any point, our verification department runs into an issue verifying details, you'll receive an email informing you that your order was canceled. Not to worry… you'll have the chance to make corrections and submit a new order.

NOTE: Canceled orders cannot be reinstated.

Why exactly was my order canceled?

Because our verification systems are working incredibly fast to get those orders processed, the exact reason an order was canceled may not be evident in your email. To make it a bit easier, here are some of the most common issues you can use to help verify information before resubmitting your order.

1. INCORRECT SHIPPING INFORMATION

First, please confirm that the address you entered is a valid United States address (including US military and US territory). Then, confirm that your address doesn't have any misspellings or missing numbers. Be sure to also double check any apartment or suite numbers.

If you are shipping internationally, you'll need to change your ‘ship to' preferences (on the homepage) before placing your order. In other words, you can't ship internationally if you are shopping on childrensplace.com with the US selected as your ‘ship to' country.

2. INCORRECT BILLING INFORMATION

Have you recently moved or changed your billing address? For an order to process properly, your billing information must match the address your bank has on file for that particular credit card. Please confirm that your information is accurate.

When billing information is incorrectly entered, we aren't able to re-process another authorization. Therefore, a new order must be placed with the correct information.

3. ORDER VERIFICATION

To protect the security of our customers, we reserve the right to cancel any order that may not meet our order and verification requirements.
Authorization Holds
What's an authorization hold?

Once your online order is submitted, an authorization hold is placed for the total amount until the order is fulfilled. When the order ships, the charge is processed. If the order is canceled, the authorization hold will automatically drop. Please note that authorization holds will vary depending on the bank's policy, regardless of credit card company.

If the order is canceled, you may contact your bank to request an immediate release of any holds on your account. If the bank is unable to assist you, please contact us and have the following information handy:
- Name [Cardholder name]
- Phone Number
- Order number
- Date of purchase
- Transaction amount
- Issuing bank name and the fax number or email address
Order Limits
Do you have order limits online?
- Yes, you can only purchase up to 15 units of a single item in one single order. For example, if you like a particular shirt, you can only order 15 or less of that specific item/SKU.
- In addition, you can only purchase up to 300 total items in one single order. If the total quantity ordered is over 300, you will be asked to reduce the quantity.
Payment Options
For your convenience, we accept all major charge cards for online purchases including our private label credit card:
- My Place Rewards Credit Card
- Visa
- Mastercard
- American Express
- Discover/Novus
- PayPal
- Venmo
- The Children's Place Gift Card
- The Children's Place Merchandise Credit
We do not accept payment by:
- Check
- Money Order
- Cash
- Unemployment debit/credit cards
- Child support debit/credit cards
- international credit cards
You are responsible for adhering to the Terms and Conditions of the payment method you select.

Is my information secure?

The protection of your personal information is a priority to The Children's Place. That is why we have taken measures to protect the loss, misuse and alteration of the information you provide. We use Secure Socket Layer (SSL) Protocol encryption technologies to ensure your information is encrypted while being transmitted over the internet. Please note: certain browsers and firewalls do not permit communication through secure servers.

Can I split my purchase between several credit cards?

At this time you can only use one credit card per order.

How do I pay using Venmo?
1. If you already have the Venmo App on your phone, simply select Venmo from your shopping bag or from checkout. Don’t have Venmo? Download it here: iOS | Android
Shopping Bag

Checkout - Billing Step
PayPal Info

What is PayPal?

PayPal, a leader in online payments with over 193 million accounts worldwide, is the faster, safer way to pay and get paid online. PayPal makes online shopping fast, fun and easy, and it's accepted by thousands of merchants all over the world.

For more information on PayPal, click here.

How do I use my PayPal account online?

Customers with existing PayPal accounts only need to sign into their PayPal account during the checkout process.

How do I apply for PayPal - What if I don't have a PayPal account?

You can open a PayPal account at www.paypal.com. Once you have an active account, you can proceed with your order.

Can I use a coupon if I use PayPal?

Yes, you can use a coupon.

Can I split my purchase between PayPal and another account?

You can use up to 3 gift cards and one other form of payment, like PayPal. We are unable to split a payment between PayPal and another debit or credit card.
Placing an Order

Can I place or modify an order over the phone?

Ordering over the phone or via e-mail is NOT available.

Once an order is completed and confirmed, it cannot be cancelled, updated (to add/remove items) or changed. Please view our Return & Exchange policy here for additional information.

Prices may vary based on shipping destination.
Sales Tax Info

Will I be charged Sales tax on my order?

The Children's Place is required by law to add the appropriate sales tax on any order shipped to a state where we operate a retail store. Please visit our Store Locator to identify the states with retail locations. Sales tax will be automatically calculated during the checkout process according to applicable local and state laws.

Please note: Some states require us to tax shipping charges as well as merchandise. If you return an item for a refund, you will also receive a refund for the sales tax you paid for that item; however, you will not receive a refund for the sales tax you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has been shipped.
Shopping Bag

Registered Users

If you are a registered user and logged in to our site while shopping, your Shopping Bag will be saved for 14 days even if you log out or close your web browser, just log back in to retrieve it.

Please note that if you are a registered user and not logged in to our site, your shopping session will automatically be terminated when you close out of your web browser and the contents of your Shopping Bag will be emptied.

Note: If you place an item in your Shopping Bag, the item is not "reserved" for you and may still sell out until you have completed the checkout process.

Items that we no longer have available will be highlighted in red and you will need to remove it from your shopping bag.

Non-registered Users

If you are not a registered user or you are not logged in to our site, when you close your web browser while shopping, your shopping session will be automatically terminated in order to protect you.

To register, please click here.
Favorites
What is Favorites?

A Favorites list makes it easy to organize items you are looking to purchase at a later time. (Keep in mind, this doesn’t mean you are reserving or putting an item on hold.)

You can also share Favorites lists with friends and family so that you can make sure you (your kids) are getting the perfect gift!

What are some other benefits of having a Favorites list?
- Keep Favorites for as long as you’d like—they never expire
- Create up to five lists: great for birthdays, back to school, baby gifts and more!
- Manage, rename and delete your lists at any time
- Access your lists from any device, anywhere
- Filter by:
  - Availability
  - Sold out items
  - Purchased items
- Sort lists by:
  - Recently added
  - Price, low to high
  - Price, high to low
  - Clearance
  - New arrivals
How do I access Favorites?

You must have a valid online account with The Children’s Place to access your Favorites. Click the heart at the top navigation of our website to log in and view your lists.

How do I add items to my Favorites?

You must be logged in to add items to your Favorites. There are three ways you can add items to your lists. Click the heart:
- On the product listing page
- On the product detail page
- While shopping outfits Note: when clicking the heart, the item will automatically go to your default Favorites unless you select another list. The first Favorites you create will be your default list. You have the option to assign any list as your default list at any time.
Can I have more than one Favorites list?

Yes! You can manage up to five Favorites lists and give each one a unique name. You have the option to edit the names of your Favorites lists.

Favorites can hold up to 50 items. Many of our customers keep separate Favorites lists for each kid. It’s a great way to track birthday and holiday gifts!

What is a default list?

The first Favorites you create will be your default list. This is the list that items will automatically go to when you click the heart. You have the option of assigning any list as your default at any time.

Can I remove/move items from Favorites?

Of course! As the Favorites owner, you have the ability to add, delete, move, share and buy items from Favorites.

To delete an item while in your Favorites list, click the “heart at the right of the item and it will be removed. To move items from one Favorites list to another, click “MOVE TO ANOTHER FAVORITES” button at the bottom of the item.You will be able to select another list using the dropdown arrow.

What happens when an item is purchased from my Favorites?

The purchased item will move to the bottom of your list for future reference under “PURCHASED” once the transaction is complete. Purchased items may also be deleted from this section at any time.

What happens when an item in my Favorites is out of stock?

Out-of-stock items will automatically sort to the bottom of the list.

How do I share a Favorites?

You can share your Favorites via email, facebook or using a shortened link at the top right of your Favorites page.

When sharing via email, you may share with up to five people at a time and will be able to add a customized message. Be sure to enter your shipping address in this message to make sure your gift is delivered to the right place!

Can an associate access my Favorites lists in stores? At this time, associates do not have access to Favorites, but you can log into your account from a mobile devise to see your saved Favorites lists while shopping!

Will my Favorites be available on the Canada website and visa versa?

At this time, access to one Favorites for both stores is unavailable. If you are a shopper of both websites, you will need to create a separate list for each respective site.

Changing catalogues

Why did I lose my shopping bag?

When you start a shopping bag and switch shipping destinations your shopping bag may be lost. Products, promotions and prices may vary based on shipping destinations and exchange rates.
Coupons and promotions

Can I use a coupon or promotion for Canadian orders?

Coupons and promotions may vary based on shipping destinations. Please verify that your coupon is applicable to your shipping destination.
Payment info
How can I pay for my order shipping to the U.S.?
- Your billing address and Credit card must be in the US or Canada.
- You will be charged in US Dollars.
Taxes, fees and exchange rates

What exchange rate and fees will I be charged?

You will be subject to the exchange rate charged by your bank or credit card company for foreign currency conversions at the time the order is placed.

Applying for a My Place Rewards Credit Card

You may apply for a My Place Rewards Credit Card online or in store. To apply online, or for more information please click here to visit our My Place Rewards Credit Card page.
Pay A Bill
You can pay your My Place Rewards Credit Card bill in 3 different ways – in stores, online or by mail.
- To pay in store, find your nearest location.
- To pay online, click here.
- To pay by mail, see appropriate addresses below:
  Payment Address:
  
  Comenity Capital Bank
  PO BOX 659820
  San Antonio, TX 78268-9120
  
  Payment in Full/Overnight Address:
  Comenity Capital Bank
  6550 N Loop 1604 E #101
  San Antonio, TX 78247-5004
Contact Information for My Place Rewards Credit Card

The Children's Place Customer Service Team does not have access to the My Place Rewards Credit Card account information. Please contact Comenity Capital Bank at 1-866-254-9967 for inquiries related to your credit card account or log in here.

Contact My Place Rewards Credit Card services by phone:

To pay by phone and/or to report a lost or stolen card, call 1-866-254-9967.

Hours:
Monday - Friday: 8:00am-9:00pm ET
Saturday: 8:00am-9:00pm ET
Sunday: CLOSED
Closed on the following holidays:
New Year's Day
Easter
Memorial Day
Christmas Day
Independence Day
Labor Day
Thanksgiving

Contact My Place Rewards Credit Card services by mail:

Payment address:

Comenity Capital Bank
PO BOX 659820
San Antonio, TX 78268-9120

Overnight payment address:

Comenity Capital Bank
6550 North Loop 1604 East, Suite 101
San Antonio, TX 78247-5004

All other correspondence:

Comenity Capital Bank
PO Box 183003
Columbus, OH 43218

Donations

Do you provide charitable donations?

The Children's Place assists charitable causes in two ways: through direct contributions to selected national non-profit organizations focused on child development, and by supporting our Associates' charitable interests through our Matching Gifts Program.
Price Adjustment Policy
- Price adjustment requests will be honored when items are purchased at FULL RETAIL price and if the merchandise is discounted within 7 days of the original purchase date.
- Sale and discounted items are not eligible for price adjustments.
- Price adjustments can only be processed with the original sales receipt.
- Coupons and webcodes offering discounts on your entire purchase cannot be applied toward previously placed orders or prior purchases.
For Online purchases
- To receive a price adjustment for full retail priced items that went on sale within 7 days after of the initial purchase date, please contact Customer Service
- Please Note: Online orders cannot receive price adjustments in our retail stores.
- If you are due a Price Adjustment per the stated policy, a credit will be issued to the original form of payment.
For In-store purchases
- To receive a price adjustment for an in-store purchase for full retail priced items that went on sale within 7 days after of the initial purchase date; please bring the original sales receipt to any The Children's Place retail location in the US.
- Click here for our store locator.
- A credit will be issued to the original form of payment.
Accessibility

Our Commitment to Accessibility

The Children’s Place is committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please contact us via phone at 1-877-752-2387 or click here to send us an email, choosing “Other” as the subject, noting “Disabled Access” in the first sentence of your email and providing a description of the specific feature you feel is not fully accessible or a suggestion for improvement. We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies. Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

Privacy Policy
Privacy Policy

NOTE: OUR PRIVACY POLICY HAS BEEN UPDATED AS OF JANUARY 1, 2020 TO INCLUDE A CALIFORNIA PRIVACY NOTICE FOR CALIFORNIA RESIDENTS. SEE SECTION ENTITLED, “CALIFORNIA CONSUMER PRIVACY STATEMENT.”

Last Updated: 12-30-19

The Children's Place understands the importance of protecting your privacy and security. This Privacy Policy describes our practices for collecting, using, disclosing, and otherwise managing the information we collect from and about you when you visit our website, childrensplace.com (the “Site”), use any of our mobile applications (each an “App”), visit or make a purchase at our stores (each a “Store”), or otherwise contact or interact with us offline ("Offline Services"). The Sites, Apps, Stores, and Offline Services are collectively referred to as the "Services." By using this Site, you agree to the collection, use, and disclosure practices as outlined below.

INFORMATION WE COLLECT

Information You Provide

The Children’s Place collects information from and about you when you choose to share it with us. This may include when you use the Services, register for an account, make a purchase, participate in promotional activities, sign up for our newsletters or email lists, register for a loyalty program, participate in a product review, survey, or other similar programs, or otherwise contact or communicate with us. The information we collect may include your name, billing and/or shipping address or zip/postal code, mobile or other phone number, email address, photographs, date of birth, and, when you use the App, we may utilize touch ID or other similar services, if enabled.

For example, you also may provide us with certain information in connection with specific transactions:
- Make a Purchase. If you make a purchase, we collect payment information to process the payment. Depending on the form of payment you choose this may include credit or debit card, PayPal, or Apple Pay applicable details.
- Device-Location Information. If you download and use one of our Apps, you may choose to allow the App to collect precise information about the location of your device. In order to allow the App to collect real-time location information you must opt-in to this service when prompted by the App and also enable the GPS services on your mobile device.
- Interactions through Social Media. You may also engage with our content on or through third party social networking sites, such as Facebook or Twitter. When you do, we may automatically receive certain information about you based on your registration and privacy settings on those third party services. This may include, but may not be limited to, name, user name, demographic information, updated address or contact information, location, interests, and publicly-observed data.
- Invite-a-Friend/Information about a Third Party. If you send someone else communication from the Site or App, such as an invitation to a friend, the information you provide about yourself and the third party (g., name, e-mail address) will be used to facilitate the communication. Please ensure you only provide information about individuals with whom you have a personal or family relationship and who would want to receive the communication.
Information Automatically Collected

The Children's Place, or its service providers, may use cookies, web beacons, pixel tags, log files, or other technologies to automatically collect certain information about visitors to our Site or App, users of our online services, and interactions with our emails and online advertisements, and to allow us to keep track of analytics and certain statistical information.

For example, we may collect information such as your domain type, browser version, operating system type or mobile device model, service provider, IP address or MAC address, mobile device identifier or other unique identifier, and Wi-Fi networks that you connect to. We also may collect information about your use of the Site or App, including the date and time you visit, the areas or pages that you visit, the amount of time you spend viewing or using the Site or App, the number of times you return, other click-stream or site usage data, emails that you open, forward or click-through to our Site or App, and other sites or apps that you may visit. In addition, we may collect other information about the technical efficiencies of our Site and services, such as the time to connect to our Site, time to download pages and the number of times different pages are visited.

Third Party Analytics and Interest-Based Advertising: We also may use third party advertising, analytics, and tracking tools to better understand who is using the Site or App, how people are using the Site or App, how to improve the effectiveness of the Services and related content, and to help us or those third parties measure the effectiveness of our marketing campaigns and serve more relevant advertising to you on our Site or App and on other websites or apps. To support this interest-based advertising solution, we, or our service providers (such as ad networks and other advertising companies), may collect and use information about your visits to our Site or App and to other websites or apps (such as web pages you visit and your response to ads), and/or information from your mobile device and email. These third parties may use technology such as cookies, web beacons, tracer tags, pixel tags, log files, flash cookies, or other technologies to collect and store this information. They may also combine information they collect from your interaction with the Site or App with information they collect from other sources.

Please visit “Your Choices and Opt Out” for further information, including about Do Not Track and how to disable cookies.

Information Collected From Other Sources

We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information). We will use the information we acquire to help maintain the accuracy of your personal information, understand and improve our product and service offerings, to assist in the selection of store location and otherwise in accordance with this Privacy Policy.

Combination of Information

We may combine the information we collect from and about you, including information you provide to us and information we automatically collect, with information collected offline, across other computers or devices that you may use, and from third party sources.

INFORMATION USE

The Children’s Place may use the information we collect from and about you for any of the following purposes:
- To respond to your inquiries, provide you with the Services, provide you with notices about your account, and to contact and communicate with you when necessary or as otherwise permitted by this Privacy Policy.
- To validate, confirm, verify, deliver, and track your order (including to process payment transactions, arrange for shipping, handle returns and refunds, and contact you about your orders, including by telephone).
- To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App.
- To contact you with information, newsletters, or promotional materials from The Children’s Place or on behalf of our affiliates and partners.
- To provide you with personalized or customized content, targeted offers, and advertising on the Site or App, via email, through push notifications, on your shopping receipt, or across other websites, mobile applications, social media or online services.
- To use your device location information to determine your physical proximity to our Stores when you use the App and elect to use such features. These features may be used to help you locate nearby Stores or to provide you with deals or coupons based on your device’s location.
- To use your data in an aggregated, non-specific format for our analytical and demographic purposes.
- To review the usage and operations of our Services, develop new products or services, and to enhance or improve our content, products and services.
- To address problems with the Services, our business, or our products and services.
- To protect the security or integrity of the Services and our business.
- For other purposes disclosed at the time you provide your information or otherwise with your consent.
INFORMATION SHARING

The Children’s Place may share the information we collect from or about you as follows:

(1) Affiliates: We may share your information with our affiliates and subsidiaries for business, operational, promotional and marketing purposes. Such affiliates and subsidiaries may also act in the role of service provider.

(2) Service Providers: We may share your information with our service providers that provide us with business, professional, advertising or technical support, help us operate our business and the Services, or administer activities or other functions on our behalf. Your personal information may be maintained and processed by our service providers in the US or other jurisdictions. For further information about the manner in which our service providers process your personal information, contact the Privacy Officer as set out below.

(3) Co-Branded Relationships: Certain areas of our Services may be provided to you in association with third parties, such as advertisers that provide products and services or rewards programs. We may share information with these third parties as specified at the time of collection of your personal information if you participate in a co-branded, co-sponsored, or jointly presented promotion, contest, survey, voting feature, or service.

(4) Sweepstakes, Contests, and Promotions: If you choose to enter into one of our sweepstakes, contests, or other promotions (a "Promotion"), we may disclose your information to third parties or the public in connection with the administration of such Promotion, as required by law, as permitted by the Promotion’s official rules, or otherwise in accordance with the terms of this Privacy Policy.

(5) Legal Matters; Safety: We may disclose your information to respond to subpoenas, judicial process or government requests and investigations (which may include lawful access by US, Canadian or other foreign governmental authorities, courts or law enforcement agencies), or in connection with any investigation on matters related to public safety, or as required or otherwise permitted by applicable law. We may disclose your information to protect the security of our Services, servers, network systems, and databases or in the course of investigating a breach of an agreement or contravention of law or detecting, suppressing or preventing fraud. We also may disclose your information as necessary, if we believe that there has been a violation of our Terms and Conditions, any other legal document or contract related to our Services, or the rights of any third party.

(6) Sale or Transfer of Business or Assets: We may sell or purchase assets during the normal course of business. If another entity acquires us or any of our assets, information we have collected about you may be disclosed or transferred as part of any prospective or completed merger, acquisition, sale of company assets, or transition of service to another provider. In the unlikely event any insolvency, bankruptcy, receivership, or reorganization proceeding is brought by or against us, your information may also be transferred as a business asset.

(7) Aggregate or Anonymous Information: We may share aggregate, or anonymous, or de-identified information with third parties, including for their marketing or analytics uses.

(8) Other: We also may share your information as disclosed to you at the time of collection.

YOUR CHOICES AND OPT-OUTS

Cookies, Tracking Options and California Do Not Track Disclosures.

Certain parts of our Site and App require cookies as set out in the section “Information Automatically Collected.” You may adjust your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features of the Site or App or take full advantage of all of our offerings. Please refer to your Web browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences, or click here > for additional instructions.

Our system may not respond to Do Not Track requests or headers from some or all browsers.

Interest-Based Advertising

We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use. To understand your choices for receiving more relevant advertising or to manage your settings, please review the information below:
- To learn more about the use of cookies or other technologies to deliver more relevant advertising and to know your choices with respect to collection and use of the data by these third party tools, you may visit the Digital Advertising Alliance’s (DAA) opt-out page at http://www.aboutads.info/choices, and Evidon’s opt-out page at https://www.evidon.com/resources/global-opt-out. To opt-out of the use of your mobile device ID for targeted advertising, please see http://www.aboutads.info/appchoices.
- Please note that if you opt-out of receiving interest-based ads, you may continue to see ads on the Site or ads for our Services on other sites, but they may not be based on your interests and may be less relevant to you.
- On your mobile device, you may adjust your privacy and advertising settings to control whether you receive more relevant advertising, and your preferences on sharing your location.
Opt-Out Preferences

We provide our customers with the opportunity to update their information or opt-out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product order or servicing of your product. To opt-out of marketing communications, you may use one of these convenient methods:
- Electronic Promotional Offers. If you do not want to receive emails from us regarding special promotions or offers, you may (i) click here to send us an email; or (ii) unsubscribe from our email marketing communications at any time by following the instructions contained within the email. Please note that you may continue to receive certain transactional or account-related messages from us.
- Mobile Promotional Offers: When you provide us with your mobile number for marketing purposes, we may send you certain marketing alerts via text message. Standard data and message rates will apply. If you no longer wish to receive mobile alerts from us, you can follow the instructions provided in those messages or otherwise reply STOP to any The Children’s Place alert.
- Push Notifications: When you use the App, you may receive push notifications. If you prefer not to receive push notifications, you may adjust your settings on your mobile device.
Access to or Updating of Your Information

To update your account information, please sign in to the Site, visit View My Account , and click on the "Profile Information” link or other relevant link. If you wish to access, update, or correct inaccuracies in other personal information in our custody and control (subject to certain exceptions prescribed by law), please contact our Privacy Officer as set out below. We may request certain personal information for the purpose of verifying the identity of the individual seeking access to their personal information records.

THIRD-PARTY CONTENT, LINKS, AND PLUG-INS

The Site or App may contain links to third-party websites, applications, or online services, which may have privacy policies that differ from our own. These links are provided solely for your convenience and information. The Children's Place is not responsible for the privacy practices or the content of such sites.

The Site or App may also offer you the ability to interact with social plugins from social media sites, which may allow us and/or the social media site to receive data from or about you based on your privacy settings on those third party services. In some cases, we may know that you clicked on a social plugin, such as a Facebook or Twitter follow button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third party operating a plug-in on the Site or App, then such third party may recognize you on this Site or App. Your use of social network plugins is subject to each social media site’s privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites.

PUBLIC FORUMS

Any information you may disclose on our Site or App, in blogs, on message boards, in chat rooms, or on other public areas on the Site or App or other third-party websites, applications, or services that this Site or App may link to, becomes public information. Please exercise caution when disclosing personal information in these public areas.

CHILDREN'S INFORMATION

Protecting children’s privacy is important to us. We do not direct the Site to, nor do we knowingly collect any personal information from, children under the age of thirteen. If The Children’s Place learns that a child under the age of thirteen has provided personally identifiable information to the Site, we will use reasonable efforts to remove such information from our files.

SECURITY

We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site and App visitors. While we make every effort to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures.

CHANGES TO THIS POLICY

We reserve the right, at our sole discretion, to change, modify, add, remove, or otherwise revise portions of this Privacy Policy at any time. When we do, we will post the change(s) on the Site and App. Your continued use of the Site or App following posting of changes to these terms will mean you accept these changes. If we change the Privacy Policy in a material way, we will provide appropriate notice to you.

CONTACT INFORMATION

If you have any questions regarding this Privacy Policy, please contact our Privacy Officer via phone at 1-877-752-2387 or click here to send us an email.

CALIFORNIA CONSUMER PRIVACY STATEMENT

Last updated: January 1, 2020

This California Consumer Privacy Statement supplements the Privacy Policy and applies solely to California consumers. This Statement does not apply to The Children’s Place associates or job applicants.

This California Consumer Privacy Statement uses certain terms that have the meanings given to them in the California Consumer Privacy Act of 2018 and its implementing regulations (the “CCPA”).
1. Notice of Collection and Use of Personal Information
We may collect the following categories of personal information about you:
- Identifiers: identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, Internet protocol address, email address, social security number, account name, driver’s license number, and other similar identifiers
- Additional Data Subject to Cal. Civ. Code § 1798.80: signature, physical characteristics or description, state identification card number, education, credit card number, debit card number, and other financial information, and medical information
- Protected Classifications: characteristics of protected classifications under California or federal law, such as race, age, sex, gender, marital status, and military and veteran status
- Commercial Information: commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
- Online Activity: Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements
- Geolocation Data
- Sensory Information: audio, electronic, visual, thermal, and similar information
- Employment Information: professional or employment-related information
- Inferences: inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
We may use the categories of personal information listed above for the purposes described in our Privacy Policy. In addition, we may use these categories of personal information for certain business purposes specified in the CCPA such as:
- Performing services, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, or providing similar services
- Auditing related to a current interaction with you and concurrent transactions, including, but not limited to counting ad impressions to unique visitors, verifying positioning and quality of ad impressions, and auditing compliance
- Short-term, transient use, including, but not limited to, the contextual customization of ads shown as part of the same interaction
- Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity
- Debugging to identify and repair errors that impair existing intended functionality
- Undertaking internal research for technological development and demonstration
- Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us
1. Our Prior Collection, Use and Disclosure of Personal Information
We may have collected and used your personal information, as described in section 1 above, during the 12-month period prior to the effective date of this California Consumer Privacy Statement. For the personal information collected during that timeframe, we describe below: (a) the categories of sources from which we may have obtained the personal information, (b) the categories of third parties with whom we may have shared the information, (c) the categories of personal information we may have sold, and (d) the categories of personal information we may have disclosed for a business purpose.
1. Sources of Personal Information
We may have obtained personal information about you from various sources, as follows:
- Directly from you, for example, when you register for a My Place Rewards account, make a purchase, participate in promotional activities, sign up for our newsletters or email lists, participate in a product review or survey, or otherwise contact or communicate with us
- From your devices, for example, through your use of the Services
- Your friends, such as when they send a “Refer a Friend” email or a gift order directly to you
- Our employees, such as information included in a safety report
- Our affiliates
- Vendors who provide services on our behalf
- Our joint marketing partners
- Social networks
- Online advertising services and advertising networks
- Government entities and other publicly available sources
- Consumer data resellers
1. Sharing of Personal Information
We may have shared your personal information with certain categories of third parties, as follows:
- Our affiliates
- Vendors who have provided services on our behalf
- Our joint marketing partners
- Online advertising services
- Advertising networks
- Our business partners
- Professional service organizations, such as auditors and law firms
- Governmental entities
- Internet service providers
- Operating systems and platforms
- Data analytics providers
- Social networks
- Consumer data resellers
1. Sale of Personal Information
We do not sell your personal information in exchange for monetary compensation. We may allow certain third parties (such as online advertising services) to collect your personal information via automated technologies on our Services in exchange for non-monetary consideration. We share the categories of personal information listed below for online advertising purposes as described in our Privacy Policy. You have the right to opt out of this disclosure of your information, as detailed below.

During the 12-month period prior to the effective date of this California Consumer Privacy Statement, we may have sold the following categories of personal information:
- Identifiers such as a real name, alias, postal address, unique personal identifier (such as a device identifier; cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer number, unique pseudonym, or user alias; telephone number and other forms of persistent or probabilistic identifiers), online identifier, Internet protocol address, email address, account name, and other similar identifiers
- Commercial information, including records of personal property, products or services purchased, obtained, or considered, and other purchasing or consuming histories or tendencies
- Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with websites, applications or advertisements
- Inferences drawn from any of the information identified above to create a profile about you reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes
We do not sell the personal information of minors under 16 years of age without affirmative authorization if we have actual knowledge of the individual’s age.
1. Disclosure of Personal Information for a Business Purpose
We may have disclosed to third parties for a business purpose the following categories of personal information:
- Identifiers
- Additional Data Subject to Cal. Civ. Code § 1798.80
- Protected Classifications
- Commercial Information
- Online Activity
- Geolocation Data
- Sensory Information
- Employment Information
- Inferences
1. California Consumer Privacy Rights
You have certain choices regarding your personal information, as described below.

Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected, used, disclosed and sold about you during the past 12 months.

Deletion: You have the right to request that we delete certain personal information we have collected from you.

Opt-Out of Sale: You have the right to opt-out of the sale of your personal information.

Shine the Light Request: You also may have the right to request that we provide you with (a) a list of certain categories of personal information we have disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year and (b) the identity of those third parties.

How to Submit a Request. To submit an access or deletion request, send us an email by clicking here or call us at 1-877-752-2387. Select “California Privacy” in the drop down menu, and note “California Privacy – CCPA request” and the nature of your request in the first line.

To opt-out of the sale of your personal information, click here or call us at 1-877-752-2387.

To make a Shine the Light Request, send us a letter addressed to: The Children’s Place, Attn: Privacy Officer – California Shine the Light Request, 500 Plaza Drive, Secaucus, NJ 07094 or send us an email by clicking here. Select “California Privacy” in the drop down menu, and you must put the statement “Your California Privacy Rights – Shine the Light” in the first line. We are not responsible for notices that are not labeled or sent properly, or do not have complete information. Non-affiliated third parties are independent from The Children’s Place and if you wish to receive information about your disclosure choices or stop communications from such third parties, you will need to contact those non-affiliated third parties directly.

Verifying Requests. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with your request. If you have a My Place Rewards account with us, we may verify your identity by requiring you to sign in to your account. If you do not have a My Place Rewards account with us and you request access to or deletion of your personal information, we may require you to provide any of the following information: home address, telephone number, email address, recent purchase information. In addition, if you do not have a My Place Rewards account and you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request. If you designate an authorized agent to make an access, deletion or opt-out of sale request on your behalf (a) we may require you to provide the authorized agent written permission to do so, and (b) for access and deletion requests, we may require you to verify your own identity directly with us (as described above).

Additional Information. If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. To the extent permitted by applicable law, we may charge a reasonable fee to comply with your request. This Statement is available in alternative formats upon request. Please send us an email by clicking here or call us at 1-877-752-2387 to request this Statement in an alternative format.

My Place Rewards. We may collect and use personal information in connection with the My Place Rewards Program. For a description of the program, please click here.
Do Not Sell My Personal Information

California consumers:

Sale of Personal Information

Effective: January 1, 2020

We do not sell your personal information in exchange for monetary compensation. We do not sell the personal information of minors under 16 years of age without affirmative authorization if we have actual knowledge of the individual’s age.

We may allow certain third parties (such as online advertising services) to collect your personal information via automated technologies on our Services in exchange for non-monetary consideration. We share the categories of personal information listed below for online advertising purposes as described in our Privacy Policy.

You have the right to opt out of this disclosure of your information, by clicking here. Select “California Privacy” and include “Do Not Sell My Information” in the first line of the message. If you would like to opt out of the sale of your personal information associated with a different device or browser, please submit an opt-out request using that device or browser. Note that if you clear your cookies on a particular browser or device, you may need to re-submit your opt-out request.

Click here for Privacy Policy, including California Consumer Privacy Statement.

Cookie Policy

Effective: May 25, 2018

This Cookie Policy describes the types of cookies and other tracking technologies that The Children's Place uses on the website, es.childrensplace.com ("Site") or any of its mobile applications (each an "App"), and your related choices. Our Privacy Policy explains how we collect and use information from and about you when you use the Site or App.

Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page. Other technologies, such as web beacons, pixel tags, log files and identifiers associated with your device, may also be used to automatically collect certain information from you. In this policy, we refer to "cookies" to discuss all of these technologies.

HOW WE USE COOKIES

Like most providers of online services, The Children's Place uses cookies for a number of reasons, such as improving our users' experience, counting visitors to a page, helping us see which features are most popular, keeping our services secure, and generally providing you with a better experience.

For example, we may collect information through cookies such as your domain type, browser version, operating system type or mobile device model, service provider, IP address or MAC address, mobile device identifier or other unique identifier, and Wi-Fi networks that you connect to. We also may collect information through cookies about your use of the Site or App, including the date and time you visit, the areas or pages that you visit, the amount of time you spend viewing or using the Site or App, the number of times you return, other click-stream or site usage data, emails that you open, forward or click-through to our Site or App, and other sites or apps that you may visit. In addition, we may collect other information about the technical efficiencies of our Site, App, and services, such as the time to connect to our Site or App, time to download pages and the number of times different pages are visited.

The cookies we use generally fall into one of the following categories:

Category of Cookies	Why We Use These Cookies
Strictly Necessary	These cookies are essential in order to enable you to move around the Site or App, and use Site or App features (e.g., to contact and send information to The Children's Place and to allow detection of Javascript in your browser in order to enable or disable features).
Preferences	We use these cookies to remember your settings and preferences. For example, we may use these cookies to remember your language preferences, or the country you choose for shipping. These can then be used to provide you with an experience more appropriate to your selections and to make the visits more tailored and pleasant.
Performance	These cookies collect anonymous information on how people use our Site or App and to help us improve it. For example, we may use cookies to help us understand how you arrive at our Site or App, browse or use our Site or App, and highlight areas where we can improve. The data stored by these cookies never shows personal details from which your individual identity can be established.
Analytics	We use these cookies to help us improve our services. For example, we can use these cookies to learn more about which features are the most popular with our users and which ones might need some tweaks.
Advertising	We use these cookies to deliver advertisements, to make them more relevant and meaningful to consumers, and to track the efficiency of our advertising campaigns, both on our Site or App, on other websites, mobile apps, social media or online services, or across other computers or devices that you may use.

TRANSFER OF COOKIE DATA

Our service providers may process, transfer, and store data collected through Cookies to servers located in countries outside the European Economic Area (EEA), including in the United States, where data protection laws may be less stringent than in the EEA. By accepting our Cookies, you consent to the processing, transferring, and storing of Cookie data in this manner.

CONTROLLING AND DELETING COOKIES

You may adjust your browser or operating system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or App or take full advantage of all of our offerings and services. Please refer to your Web browser's "Help" section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences.

Note that our system may not recognize some or all Do Not Track headers from browsers. To learn more about the use of cookies or other technologies to deliver more relevant advertising and to know your choices with respect to collection and use of the data by these third party tools, you may visit the Digital Advertising Alliance's (DAA) opt-out page at http://www.aboutads.info/choices, and Evidon's opt-out page at https://www.evidon.com/resources/global-opt-out. Please note that if you opt-out of receiving interest-based ads, you may continue to see ads on the Site or App, or ads for our Services on other sites or mobile apps, but they may not be based on your interests and may be less relevant to you.

On your mobile device, you may adjust your privacy and advertising settings to control whether you receive more relevant advertising, and your preferences on sharing your location.

FURTHER INFORMATION

To find out more about cookies and similar technologies, please visit www.allaboutcookies.org.

REVISIONS TO THIS STATEMENT

The Children's Place reserves the right, at our sole discretion, to change, modify, or otherwise revise portions of this Cookie Policy at any time. When we do, we will post the change(s) on the Site and App. Your continued use of the Site or App following the posting of changes to these terms means you accept these changes. If we change the Cookie Policy in a material way, we will provide appropriate notice to you.

Return/Exchange Policy

We will accept unwashed, unworn or defective merchandise, with the original sales receipt/packing slip and price tags attached, within 45 days. Returns will not be accepted without the original sales/gift receipt or packing slip, or if otherwise noted on the tag, online, or packing slip. All returns are subject to verification of original sale, and we reserve the right to limit returns.

WHERE DO I RETURN…

RETAIL PURCHASES

Can be returned to a retail or outlet location

OUTLET PURCHASES

Can be returned to a retail or outlet location

^NEW! ONLINE PURCHASES (including online exclusives)

Can be returned by mail or to a retail or outlet location

I HAVE THE ORIGINAL SALES RECEIPT/PACKING SLIP:

Returns within 45 days receive a full refund in the original form of payment, unless otherwise noted on the tag, online, or packing slip. A merchandise credit* will be issued (1) if original form of payment is not available, or (2) for returns to a store location for online purchases made using certain payment wallets.
Returns after 45 days will not be accepted.

I HAVE A GIFT RECEIPT:

Returns within 45 days receive a full refund in the form of a merchandise credit.*
Returns after 45 days will not be accepted.

I DO NOT HAVE THE ORIGINAL SALES RECEIPT/PACKING SLIP:

Returns will not be accepted without the original sales receipt or packing slip.
Exchanges can be processed for the same item/color in a different size.

Please note:

We offer a one-time adjustment on full-price purchases only, within 7 days of the date shown on the original sales receipt/packing slip and in the country of original purchase.
Merchandise may only be returned in the country in which it was originally purchased.
A ten-day waiting period is required for cash refunds when the purchase was made by check; otherwise a merchandise credit will be issued.
We are unable to research online orders at stores.
In-store purchases cannot be returned by mail.
We cannot refund original or return shipping charges.
Online exclusive items are only eligible for returns at retail or outlet stores.

*Merchandise credit is not redeemable for cash (unless required by law) and cannot be replaced if lost, stolen or used without customer permission. Terms and conditions apply and can be found on the back of the merchandise credit.

Returning/Exchanging an Online Purchase in Store

To return/exchange your online order at any of our PLACE retail or outlet stores, please bring:

Your packing slip
The item(s) you're returning/exchanging
The credit card that matches the 'ordered by' information on the front of your packing slip

Note:

Online Exclusive items are only eligible for returns in stores; they may not be exchanged in retail or outlet stores.
We are currently unable to research online orders at stores. Please be sure to bring the above information.

Returning an Online Purchase(Gift) by Mail

To return your online order by mail:

Detach the bottom portion of your packing slip labeled "Return Form." Please indicate the quantity for each item being returned on the front, and circle a Return Reason code.
If you are returning a gift and prefer that we send you a merchandise credit* (rather than issue a refund to the original purchaser's credit card), please check the box at the bottom of the packing slip.
Fill in your contact information in the space provided on your packing slip so that, if necessary, we can contact you about your return.
Place the items you're returning along with the completed Return Form in a box and seal it securely. Detach the pre-addressed return label from the packing slip and place it on the box or use your own mailing label.
Mail your package via the carrier of your choice to:

Childrensplace.com
Returns Department
1377 Airport Road
Ft. Payne, AL 35968

Note:

All costs associated with your return are your responsibility. We suggest you obtain a tracking number and insurance as we are not responsible for lost packages.
We cannot refund original or return shipping charges.

Additional return by mail requirements:

Must be an item from The Children's Place
Must not have any signs of wear or damage

If a return does not meet our requirements, we reserve the right to refuse and discard the items without providing a refund.

Exchanging an Online Purchase by Mail

Unfortunately, exchanges cannot be processed through the mail. If you are not near a store and would like an exchange, you can return the original item by mail for a refund, and then place a new order for the item you need.

Unsolicited Ideas Policy

The Children's Place welcomes and values your feedback regarding our existing products, services, and customer experience. However, we ask that you not send us unsolicited ideas, proposals or materials. Neither The Children's Place nor any of its employees will accept or consider unsolicited ideas, proposals, or materials including, but not limited to, ideas regarding new or improved products, designs or artwork, advertising or marketing campaigns, or technologies. We have this policy to avoid any misunderstandings or disputes concerning products, product names, promotions, marketing strategies or other works that may appear similar to ideas submitted to us. If, despite our policy, you submit an unsolicited idea to The Children's Place, you agree that (1) your idea immediately upon submission will become the sole and exclusive property of The Children's Place without any compensation to you; (2) The Children's Place may use or redistribute the submissions and their contents for any purpose and in any way; (3) The Children's Place has no obligation to return your idea to you or respond to you in any way; and (4) The Children's Place has no obligation to keep the submission confidential.

The Children's Place welcomes your feedback and questions regarding our existing products, services, and customer experience. If you want to send us your feedback, please Contact Us. By providing feedback, you agree that any feedback or information you provide is not confidential and becomes, upon submission, the sole and exclusive property of The Children's Place for use on an unrestricted basis without compensation to you or any other person or party.

One or more patents may apply to this website, including without limitation: U.S. Patent Nos. 5,528,490; 5,761,649; 7,908,173; and 7,908,176.
WiFi Terms and Conditions
By connecting to this wireless network (“Service”) provided by The Children’s Place, Inc. (“The Children’s Place”), you acknowledge and agree to the Terms and Conditions (“Terms”) below. If you do not agree to these Terms, do not use or access the Service.

The Children’s Place reserves the right to update or modify these Terms at any time. The Children’s Place will post any changes here. It is your responsibility to review these Terms when you use our Service because by using the Service, you agree to accept any such changes.

Terms and Conditions:
- Use of this Service is at your own risk. There are privacy and security risks inherent in accessing or transmitting information through the internet over wireless communications, and any material or communications that you transmit or receive using this Service may be accessed by third parties. You assume all responsibility and risk, including but not limited to all privacy and security risks, with respect to your use of the Service. There is no expectation of privacy or security when using this Service.
- The Children’s Place is not responsible or liable for any interception of transmissions, computer viruses or worms, loss or unauthorized access of data, file corruption, hacking or damages to your computer or other devices that result from use of the Service.
- There is no technical support or assistance provided for the use of this Service.
- You agree that you are fully responsible for your use of the Service. You agree that (1) you will not use this Service in violation of applicable laws and regulations; (2) you will not use the Service to transmit any material or communications that are unlawful, malicious, fraudulent, harassing, obscene, indecent, or harmful to The Children’s Place, its customers, employees, or any other party; (3) you will not violate or misappropriate any other party’s intellectual property, privacy, security or other rights; (4) you will not transmit spam, viruses or any other malicious software; and (5) you will not use this Service to access illegally or without authorization any computers, accounts, equipment, or networks belonging to another party, or attempt to penetrate or circumvent security measures of another system.
- Your access to the Service is completely at the discretion of The Children’s Place. The Children’s Place has the right (but not the obligation), in its sole discretion, to block inappropriate material or communications, websites, or other resources, and/or suspend or terminate an individual’s access to the Service for engaging in these prohibited uses, or for any other reason or no reason at all.
- The Children’s Place has the right (but not the obligation) to monitor use of this Service, including but not limited to communications or materials accessed or transmitted through this Service, and to take appropriate action against you for misuse of the Service or violation of the Terms. The Children’s Place may access, preserve, or disclose any such information for purposes of ensuring compliance with these Terms and applicable law, cooperating with legal authorities, and otherwise protecting the rights, property and interest of The Children’s Place and its employees and customers.
- The Children’s Place collects certain information about your use of this Service such as, for example, the type of device, session times, and internet activity (sites visited). This information may be used for enhancing the Service or for internal operations such as analyzing how the Service is used and improving our stores, mobile experience, and marketing efforts.
- THIS SERVICE IS PROVIDED “AS IS” AND, TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, THE CHILDREN’S PLACE DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH REGARD TO THE SERVICE, INCLUDING, WITHOUT LIMITATION, ALL CONTENT AND MATERIALS, FUNCTIONS, SECURITY AND SERVICES PROVIDED BY THE SERVICE, WHICH ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, INCLUDING BUT NOT LIMITED TO, WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, SECURITY, UNINTERRUPTED ACCESS AND WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. BECAUSE SOME STATES AND JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES, THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
- To the fullest extent permissible pursuant to applicable law, neither The Children’s Place nor its affiliates or any of their respective directors, officers, employees, or agents shall be liable for damages of any kind, pursuant to any legal theory, arising from or in any way related to your use or inability to use the Service.
- To the fullest extent permissible pursuant to applicable law, you agree to defend, indemnify and hold The Children’s Place and its affiliates and any of their respective directors, officers, employees, or agents harmless from any and all claims, liabilities, damages, costs and expenses, including reasonable attorneys’ fees, in any way arising from, related to or in connection with your misuse of the Service or your violation of the Terms.
- AGREEMENT TO ARBITRATE CLAIMS ON AN INDIVIDUAL BASIS WITHOUT A JURY (UNITED STATES AND PUERTO RICO): To the fullest extent permitted under applicable law, all disputes, claims, or controversies arising out of or relating to the Service between you and The Children’s Place that are not resolved by mutual agreement—other than an action by either party to seek injunctive or other equitable relief to prevent the actual or threatened infringement, misappropriation or violation of a party’s intellectual property rights—shall be resolved by binding arbitration to be conducted before the Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to its rules. ARBITRATION SHALL BE CONDUCTED ON AN INDIVIDUAL BASIS OUTSIDE OF COURT AND WITHOUT A JURY.
IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, OR TO SUBSEQUENT CHANGES, DO NOT ACCESS OR USE THE SERVICE.

Modify/Cancel an Order

Can I modify or cancel an order?

Once an order is completed and confirmed, it cannot be cancelled, updated (to add/remove items) or changed. Please view our Return & Exchange policy here for additional information.
Order status
You can track your order in 2 ways:
1. For US order status, please click on Order Status in the footer below.
  For International order status, please click here .
2. The shipping confirmation email you receive after your order is shipped, contains a tracking number. You can track your package at UPS here or USPS here.

Shipping cost & tax

Shipping Method	Total Delivery Time	Shipping Charge
Standard Service	up to 10 business days	FREE
United States Postal Service	up to 15 business days	$10
Express Service	up to 5 business days	$15
Rush Service	up to 3 business days	$20
AK, HI, PR 2 Day	up to 5 business days	$15
AK, HI, PR 1 Day	up to 3 business days	$25

Will I be charged Sales tax on my order?

The Children's Place is required by law to add the appropriate sales tax on any order shipped to a state where we operate a retail store. Please visit our Store Locator to identify the states with retail locations. Sales tax will be automatically calculated during the checkout process according to applicable local and state laws. Please note: Some states require us to tax shipping charges as well as merchandise. If you return an item for a refund, you will also receive a refund for the sales tax you paid for that item; however, you will not receive a refund for the sales tax you paid on the shipping and handling of that item, as the shipping and handling charges are nonrefundable once an item has been shipped.

Shipping methods & timelines

Shipping Method	Total Delivery Time	Merchandise Total	Shipping Charge
Standard Service	up to 10 business days	any amount	FREE
United States Postal Service	up to 15 business days	any amount	$10
Express Service	up to 5 business days	any amount	$15
Rush Service	up to 3 business days	any amount	$20
AK, HI, PR 2 Day	up to 5 business days	any amount	$15
AK, HI, PR 1 Day	up to 3 business days	any amount	$25

Although you may receive an Order Number, orders are not fully processed until we can validate your credit card and address information. This process may delay your shipment, and could result in your order being cancelled. If we are unable to accept your order, you will receive a Cancel Confirmation email message.

What is Standard Service? (UPS & USPS)

Orders placed using Standard Service will be delivered within 10 business days from the date you place your order, pending credit authorization and address verification. (Standard Service is not available for orders shipping to U.S. Territories, Military addresses, AK, HI, PR and some rural areas.)

What is United States Postal Service (USPS)?

Orders placed using USPS will be delivered within 15 business days from the date you place your order, pending credit authorization and address verification. Note: USPS is only available on orders shipping to U.S. Territories, Military addresses and some rural areas. Orders shipping to a PO Box address in AK, HI or PR will also ship USPS.

What is Express Service? (UPS)

Express Service orders placed before 11am ET Monday - Friday (excluding Holidays) will usually ship the same day. Otherwise, they will ship the next business day (business days are Monday through Friday excluding Holidays). Express Service orders placed on Friday after 11am ET will ship on Monday.
Express Service is only available for orders shipping to a street address in the continental US, AK, HI and PR. Express Service is not available for orders shipping to a PO Box, U.S. Territories, Military addresses and some rural areas.
Note: The above timelines are pending credit authorization and address verification.

What is Rush Service? (UPS)

Rush Service orders placed before 11am ET Monday - Friday (excluding Holidays) will usually ship the same day. Otherwise, they will ship the next business day (business days are Monday through Friday excluding Holidays). Rush Service orders placed on Friday after 11am ET will ship on Monday.
Rush Service is only available for orders shipping to a street address in the continental U.S., AK, HI and PR. Rush Service is not available for orders shipping to a PO Box, U.S. Territories, Military addresses and some rural areas.
Note: The above timelines are pending credit authorization and address verification.

Multiple shipments

Why is my order arriving in multiple shipments?

We’ll always try to ship an entire order together, but there are times certain items will ship from different fulfillment centers or directly from local stores. This is all based on inventory availability. In the event we need to split your order, you’ll receive an email that will include the expected ship dates and items in each shipment.

Will I be charged for shipping on multiple shipments?

When we divide an order into multiple shipments, you will not be charged an additional shipping fee. In the event there is a shipping charge, it will only apply to the first shipment.

Will there be multiple authorizations holds on my credit card for multiple shipments?

No, only one authorization hold will remain on the account until all items in the order have shipped. Please note the original authorization hold will remain until all shipments have been completed.
Tracking my order
How can I track my order?
- You may track your package by selecting the order status link in the footer below and entering your order number and shipping zip code. If you do not know your order number, please call 1-877-Place US (877-752-2387) and a Customer Service Representative will be happy to assist you.
- You may also print a copy of your invoice by clicking on "Order Status". Upon entering your order number and shipping zip code, it will allow you to view a summary of your order. This summary can act as an invoice for any returns or exchanges.
I ordered on the web site and still have not received my things
- Once your order has left our warehouse you will receive an email confirmation with your order tracking number. A link to the appropriate courier's site will be provided for easy tracking. You can also check your order status by selecting the link in the footer below if you have your order number and shipping zip code available. If you have any questions, please contact Customer Service for assistance at 1-877-Place US (877-752-2387).

The Children's Place Terms and Conditions
PLEASE NOTE: THESE TERMS AND CONDITIONS CONTAIN A MANDATORY ARBITRATION CLAUSE AND CLASS ACTION WAIVER. THE CLAUSE AND WAIVER AFFECT HOW DISPUTES WITH THE CHILDREN'S PLACE ARE RESOLVED. BY ACCEPTING THESE TERMS AND CONDITIONS, YOU AGREE TO BE BOUND BY THESE PROVISIONS. PLEASE READ THEM CAREFULLY.

This website (the “Site”) is operated by The Children’s Place, Inc. (“The Children’s Place”). These terms and conditions (the “Terms”) govern your use of the Site and the services, applications, content, and products of The Children’s Place (collectively, the “Site”) and all offers made by The Children’s Place, all purchases and orders placed by you and all agreements concluded between us in relation to the products and services offered on this Site, unless otherwise noted in these Terms.

Please read these Terms carefully because your use of the Site constitutes your agreement to follow and be bound by these Terms. If you do not agree to these Terms, you should not access or use the Site. The Children’s Place reserves the right to make changes to the Site and to these Terms from time to time.

When we make changes, we will post them here. We encourage you to review these Terms when you use our Site because by visiting the Site, you agree to accept any such changes. The Children’s Place provides you with access to and use of the Site subject to your compliance with the Terms. No material from the Site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any way, except as specifically permitted on the Site.

Ownership

Unless otherwise noted, the content on this Site, such as images, graphics, text, illustrations, trademarks, trade names, service marks, logos, software, information from our licensors, and other materials (“Materials and Content”), is the property of The Children’s Place or its subsidiaries and affiliates or that of its suppliers or licensors and is protected by patent, trademark and/or copyright under United States and/or foreign laws. Except as otherwise provided on the Site or in these Terms, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit or distribute any Materials and Content from this Site in whole or in part, for any public or commercial purpose without the specific prior written permission of The Children’s Place. We grant you a personal, limited, nonexclusive, nontransferable license to access the Site and to use the information and services contained here solely for your personal, noncommercial use as described below. To the fullest extent permitted by applicable law, we reserve the right, for any reason or for no reason, in our sole discretion and without notice to you, to revise the products and services described on the Site and to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, the Materials and Content on the Site as well as features and/or hours of availability of the Site, and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. One or more patents may apply to this Site, including without limitation: U.S. Patent Nos. 5,528,490; 5,761,649; 7,908,173; and 7,908,176

User Content and Conduct

The Site may permit the submission of content, information, text, images, recordings, audio content, videos or other communications submitted by User ("User Content"), as well as the distribution of such User Content to other users of the Site. Except as provided under Submission of Ideas (below), by submitting User Content, you grant The Children’s Place, its agents, licensees, and assigns an irrevocable, perpetual, non-exclusive right and permission to reproduce, encode, store, copy, transmit, publish, post, broadcast, display, publicly perform, adapt, modify, create derivative works of, exhibit, and otherwise use the User Content as-is or as-edited (with or without using your name) in any media throughout the world for any purpose now existing or hereinafter developed, without limitation, and without additional review, compensation, or approval from you. In addition, The Children’s Place has no obligation to keep any User Content confidential.

With respect to all User Content that you submit, you represent and warrant that: (i) you own or have the necessary licenses, rights, consents, and permissions to grant the right set forth in the preceding paragraph; (ii) the User Content does not infringe any patent, trademark, trade secret, copyright or other proprietary right of any other party; (iii) the User Content does not violate the rights of any person or entity (including, without limitation, intellectual property rights and privacy rights); (iv) the User Content is not misleading or inaccurate; (v) the User Content is not unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, profane, libelous, invasive of another’s privacy, aimed at gender, race, color, ethnicity, sexual orientation, national origin, religious views, or disability, hateful or bashing, otherwise objectionable, or in violation of local, state, national, or international law; (vi) the User Content is not an advertisement or solicitation of business; (vii) the User Content does not disrupt the normal flow of dialogue and is not unrelated to the topic being discussed (unless it is clear the discussion is free-form); (viii) you will not submit or post a chain letter or pyramid scheme; (ix) you will not impersonate another person; (x) you will not distribute viruses or other harmful computer code; (xi) you will not harvest or otherwise collect information about others, including email addresses, without their consent; (xii) you will not post the same User Content more than once or “spamming”; (xiii) you will not engage in any other conduct that restricts or inhibits any other person from using or enjoying the Site, or which, in the judgment of The Children’s Place, exposes The Children’s Place or its subsidiaries and affiliates to any liability or detriment of any type and (xiv) all User Content does and will comply with these Terms.

The Children’s Place is not responsible for, and does not endorse, User Content posted by any member. We cannot be held liable, directly or indirectly, for any loss or damage caused to you in connection with any User Content posted by another member. You are solely responsible for the User Content you submit or post, the consequences of providing User Content, and your reliance on any User Content.

To the fullest extent permitted by applicable law, The Children’s Place reserves the right (but is not obligated) to: (i) remove or edit any User Content from the Site at any time, for any lawful reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such User Content); (ii) record conversations, postings, and User Content on the Site; and (iii) monitor, edit, or disclose any User Content, regardless of whether such User Content violates these Terms of Use. Without limiting the foregoing, The Children’s Place has the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Service. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE AND HOLD HARMLESS THE CHILDREN’S PLACE AND ITS AFFILIATES AND EACH OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS AND PARTNERS FROM ANY NOTIFICATIONS, CLAIMS, LOSSES OR DAMAGES RESULTING FROM ANY ACTION TAKEN BY THE CHILDREN’S PLACE AND ITS AFFILIATES AND VENDORS DURING OR AS A RESULT OF ITS INVESTIGATION OF NOTIFICATIONS OR CLAIMS BY THIRD PARTIES OR LAW ENFORCEMENT AUTHORITIES AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF SUCH NOTIFICATIONS OR CLAIMS.

Submission of Ideas

The Children’s Place does not accept or review unsolicited ideas, suggestions, proposals or materials, including but not limited to ideas regarding new or improved products, designs or artwork, advertising or marketing campaigns, or technologies (the “Submission”). Notwithstanding such policy, any Submission communicated to The Children’s Place through this Site or otherwise shall be the sole and exclusive property of The Children’s Place without any compensation to you and may be used or redistributed by The Children’s Place for any purpose and in any way without any compensation to you. The Children’s Place has no obligation to return the Submission to you or respond to you in any way and no obligation to keep the Submission confidential.

Access

The Site may be used only for lawful purposes and is available only for your personal, noncommercial use, which shall be limited to viewing the Site, purchasing products, providing information to the Site and downloading product information for your personal review. The Children’s Place may impose limits on certain features and services offered on the Site or restrict your access to parts or all of the Site without notice of liability. You acknowledge that from time to time the Site may be inaccessible or inoperable for any reason.

You take full responsibility for your participation on the Site. As a condition of using certain features of the Site, you may be required to register on the Site and/or select a User name (User ID) and password. You must provide accurate, complete and updated registration information. Your failure to do so will constitute a breach of the Terms, which may result in immediate termination of your account. You may not (i) select or use as a User ID a name of another person with the intent to impersonate that person, or use as a User ID a name subject to any rights of a person other than the User without appropriate authorization. The Children’s Place reserves the right to refuse registration of, or cancel, a User ID in its sole discretion. You are responsible for maintaining the confidentiality of your User ID and password.

The Children’s Place specifically prohibits any unlawful or disruptive use of the Site.

Security Rules

Violations of system or network security may result in civil or criminal liability. You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, (i) accessing data not intended for you or logging on to a Company server or account that you are not authorized to access; or (ii) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization (or succeeding in such an attempt).

Product and Pricing Information

Although The Children’s Place has made every effort to display our products and their colors as accurately as possible, the displayed colors of the products depend upon the monitor of the User, and The Children’s Place cannot guarantee that the User’s monitor will accurately portray the actual colors of the products. Products displayed may be out of stock or discontinued, and prices are subject to change. To the fullest extent permitted by applicable law, The Children’s Place is not responsible for typographical errors regarding price or any other matter.

COPYRIGHT PROTECTION – Notice and Take Down Procedures

If you believe any User Content on the Site infringes your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright Agent with the following information in writing:
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works are claimed to have been infringed at the Site and are covered by a single notification, a representative list of such works;
- Identification of the material that is claimed to be infringing or to be the subject of the infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material;
- Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and, if available, an electronic email address at which you may be contacted;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are the cop

PLACE Bucks Coupons

What are PLACE Bucks?

How do I earn PLACE Bucks online?

Can I earn/redeem PLACE Bucks coupon(s) on gift card purchases online?

When will I receive my PLACE Bucks coupons for my online purchase?

Terms and Conditions:

Earning:

How do I redeem PLACE Bucks online?

Where can I redeem PLACE Bucks coupon(s)?

How do I redeem my PLACE Bucks coupon(s) online?

Terms and Conditions:

Redemption:

Email sign up

How can I get coupons?

Help with coupons

How do I apply coupons and promotions?

What types of coupons are offered?

My Place Rewards (e.g. $5, $10, $15, $20, etc.):

Percentage Off Coupons (e.g. 15%, 20%, 25%, etc.):

Percentage Off Dollar Coupons (e.g. 20% off $40, 25% off $50, 30% off $60, etc.):

Dollar Off Coupons (e.g. $10 off $40):

Free Shipping Promotions:

My Place Rewards Credit Card Discounts:

Unsubscribe from email list

My coupon was not applied to my order

Help! My coupon was not applied to my order.

Can I apply a coupon to the order I just placed?

Modify/Cancel An Order

No Confirmation Email?

What do I do if I did not receive a confirmation email?

Order Status

You can track your order in 2 ways:

Technical Assistance

Who do I contact if I am having technical difficulties?

Membership

What is My Place Rewards?

How do I become a My Place Rewards member?

Can anyone join My Place Rewards?

Why do you need my email address and phone number?

Why do I need to set up my account online if I already signed up in store?

Can I combine my account with another member’s account?

I have a My Place Rewards Credit Card. Can I participate in the program too?

What are the full My Place Rewards Program Terms & Conditions?

Manage Online Account

Why should I create an online account to participate in My Place Rewards?

How do I access my online account?

How do I update my account information?

Earning Points

How do I earn points with My Place Rewards?

What is an eligible purchase?

How do I earn bonus points with My Place Rewards?

Can I earn points with My Place Rewards on purchases prior to my enrollment?

When do points post to my account?

How can I track the points I earn with My Place Rewards?

My account balance is missing a transaction, can I add points?

How long do I have to use my points?

Earn Extra Points

How do I earn extra points with My Place Rewards?

Complete Your Profile

Add Your Child’s Birthday

Text Alerts The Children’s Place

Text Alerts Gymboree

Link Your Facebook

Link Your Twitter

Link Your Instagram

Download Our App

Share Your Pic on Twitter

Share Your Pic on Instagram

Write a Review

Take a Feedback Survey

Redeem My Place Rewards Certificates

How can I use my rewards?

How will I get my rewards?

How do I redeem a reward?

Can rewards be combined with other offers?

What happens if the rewards I'm redeeming exceed my purchase amount?

Can I redeem the same reward multiple times?

How long do I have to use my rewards?

I lost my reward, what should I do?

Can I give my reward(s) to someone else?

Privacy Policy

NOTE: OUR PRIVACY POLICY HAS BEEN UPDATED AS OF JANUARY 1, 2020 TO INCLUDE A CALIFORNIA PRIVACY NOTICE FOR CALIFORNIA RESIDENTS. SEE SECTION ENTITLED, “CALIFORNIA CONSUMER PRIVACY STATEMENT.”

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