Order Cancellation

To understand why orders are canceled, it's important to clarify the process that takes place when submitting an order on childrensplace.com.

After you checkout online, all of the backend verification magic occurs. Every order goes through a verification process, which usually takes about 24 business hours to complete. During this time, we confirm that all of your information is accurate. This includes (but isn't limited to) shipping, billing and payment information. We'll also place an authorization hold (see below) on your credit or debit card. If at any point, our verification department runs into an issue verifying details, you'll receive an email informing you that your order was canceled. Not to worry… you'll have the chance to make corrections and submit a new order.

NOTE: Canceled orders are not charged and cannot be reinstated.

Why exactly was my order canceled?

Because our verification systems are working incredibly fast to get those orders processed, the exact reason an order was canceled may not be evident in your email. To make it a bit easier, here are some of the most common issues you can use to help verify information before resubmitting your order.

1. INCORRECT SHIPPING INFORMATION

First, please confirm that the address you entered is a valid United States address (including US military and US territory). Then, confirm that your address doesn't have any misspellings or missing numbers. Be sure to also double check any apartment or suite numbers.

If you are shipping internationally, you'll need to change your ‘ship to' preferences (on the homepage) before placing your order. In other words, you can't ship internationally if you are shopping on childrensplace.com with the US selected as your ‘ship to' country.

2. INCORRECT BILLING INFORMATION

Have you recently moved or changed your billing address? For an order to process properly, your billing information must match the address your bank has on file for that particular credit card. Please confirm that your information is accurate.

When billing information is incorrectly entered, we aren't able to re-process another authorization. Therefore, a new order must be placed with the correct information.

3. ORDER VERIFICATION

To protect the security of our customers, we reserve the right to cancel any order that may not meet our order and verification requirements.

What's an authorization hold?

Once your online order is submitted, an authorization hold is placed for the total amount until the order is fulfilled. When the order ships, the charge is processed. If the order is canceled, the authorization hold will automatically drop. Please note that authorization holds will vary depending on the bank's policy, regardless of credit card company.

If the order is canceled, you may contact your bank to request an immediate release of any holds on your account.  If the bank is unable to assist you, please contact us and have the following information handy:

For more information on accepted payment types, click here.